2015
Bachelor of Science in Hotel and Hospitality Management
Pamantasan ng Lungsod ng Maynila
Your Virtual Assistant and Data Expert for Peak Productivity!
Welcome to my virtual assistance oasis! I'm Michael, but you can call me Mike. I'm here to bring unique blend of skills and expertise to the world of virtual assistance. With specialization in data entry, basic data analysis, and online customer service support, I am your go-to solution for streamlining operations and ensuring a seamless customer experience. Boasting 8 years in the BPO industry, a significant portion spent as a Real-Time Analyst in Workforce Management, I have honed my skills to optimize operational efficiency.
What sets me apart is not just my proficiency, but my exceptional ability to provide strategic solutions. I'm an Excel wiz, transforming raw data into actionable insights and creating dynamic spreadsheets for reporting needs. My commitment to customer service excellence means that my clients will receive support that exceeds expectations.
In my 8 years in the industry, I have built a proven track record of boosting efficiency and productivity. I'm not just technically adept; I have a keen eye for detail that ensures tasks are not just completed, but optimized for enhanced operations. I am not just a virtual assistant; I'm your strategic partner.
I collaborate with businesses looking to elevate their operations whether you're a startup business or established enterprise. If you're ready to transform your business, let's connect and together we can discuss how I can tailor my skills to meet your unique needs.
My Skills and Competencies
Data Entry and Record Keeping
Research
Customer Service
Email Management
Attention to detail
Documentation
Certificates
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My Experience and Education
2022
-
2023
Shearwater Health CPO
(Real Time Analyst)
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
2019
-
2022
CSS Corp (now Movate)
(Real Time Analyst)
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
2019
-
2019
Concentrix PH
(Command Center Associate)
Recommends strategies to operations to improve labor utilization and key performance indicator
Analyze and monitor statistical information in a timely manner to ensure proper call allocation goals are met, forecasting demand and staffing
2018
-
2019
Concentrix PH
(Intraday Coordinator)
Monitor real-time data to optimize call center operations. They ensure efficient resource allocation, make timely staffing adjustments, and contribute to meeting service level agreements for effective customer support.
2015
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2018
Concentrix PH
(Sales Associate II)
Handled sales and technical support inquiries. Responsibilities include meeting sales targets, providing effective technical assistance, and ensuring excellent customer service.
My Services
Customer Service
Provides support and assistance to customers across various channels, answering questions, and resolving complaints.
Virtual Assistant
Provides administrative, technical or creative assistance to clients.
Data Entry Specialist
Data whiz. Keys accuracy, builds report and keeps information flowing.