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Bachelor of Secondary Education Major in English
Rizal Technological University
Yes, I am that girl!
—From being a determined customer service expert to an A1 virtual assistant, based in Marikina City, Philippines.
Since 2016, I've thrived in the fast-paced world of Business Process Outsourcing (BPO). Now I'm channeling my passion into becoming a top-notch virtual assistant, offering a versatile skill set that includes administrative tasks, digital organization, project management, graphic design, Facebook ads management.
My BPO experience has equipped me with resilience, adaptability, and a knack for teamwork, all of which I bring to my virtual assistant role. I love tackling challenges and finding innovative ways to streamline processes.
If you're looking for a dedicated and multifaceted virtual assistant to support your business, let's connect and explore how I can help you achieve your goals. I'd love to hear about your career aspirations or passions driving you forward. Cheers!
My Skills and Competencies
General Virtual Assistant
Social Media Management
Graphic Designing
Facebook Ads Management
Certificates
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My Experience and Education
2022
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2024
TASKUS, INC.
(Ride-Sharing Customer Representative)
• Provide excellent customer service and support to both riders and drivers with their inquiries, concerns, and issues related to the ride-sharing platform.
• Investigating ride-related incidents, ensuring fair and transparent outcomes, and facilitating appropriate resolutions.
• Ensures that all users have a seamless and enjoyable experience while using the platform, resolving issues promptly, and upholding the company's standards of quality and safety.
2021
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2022
TELCO SERVICES AUSTRALIA
(Messaging Agent)
• Provide comprehensive assistance for a wide range of customer inquiries through messaging.
• Helping customers with billing questions, account management, service upgrades or downgrades of their internet plans, and addressing any concerns they have.
• Customer-centric approach aiming to build trust and loyalty.
2016
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2021
CONCENTRIX CVG PHILIPPINES
(Technical-Customer Support Representative)
• Provide expert assistance and solutions to customers facing technical issues with their internet connection.
• Responsible for diagnosing problems, offering step-by-step guidance, and resolving issues efficiently.
• Maintaining up-to-date knowledge of relevant technologies and software to provide accurate and up-to-date solutions.
• Delivering exceptional customer support and ensuring a positive customer experience.
My Services
General Virtual Assistant
Administrative tasks: managing schedules, emails, booking appointments, research, data entry, and customer support.
Facebook Ads Management
Creates, monitors, and optimizes Facebook ad campaigns to drive engagement, sales, and brand awareness.
Graphic Designing
Designing logos, ads, and digital graphics, collaborating with clients, ensuring brand consistency using design tools.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Why Choose Me?
Testimonials
Christine Gerona
I would like to commend the artwork you've created. You did really met my expectations. And I like how you followed my request. I had a smooth transaction with you, so I thank you for that. Job well done! Keep it up.
Tedd Frandell Barrameda
Hi Mel. I want to say that you played a vital part in my page's growth. In just 3 months of work, you've managed to level up my page's engagements, reaches, and most importantly, revenue. Your next client will be pleased to have you.
Hunber David
I appreciate your work! You really have a vast knowledge about the theme I told you about and the color combination is on point as well. Please continue whatever it is that you're working on, I believe you'll reach new heights with this type of work. I wish you the best!