Mel Diane Caadan

Professional Virtual Assistant
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Contact Information
  • +63 975 095 7155
  • dy.caadan@gmail.com
  • 1805, Marikina City, NCR Philippines
Skills

Customer support

Virtual Assistance

Social Media/FB Ads Management

Illustrator/Canva

Google Apps

Microsoft Access

Certification
2024

Pro VA, General Virtual Assistant Training

Education

Bachelor of Secondary Education Major in English, Rizal Technological University

Experience
2016 - 2021

• Technical-Customer Support Representative, Concentrix CVG Philippines

*Provide expert assistance and solutions to technical internet connection issues.
*Deliver exceptional customer support and ensure a positive experience.

2021 - 2022

• Messaging Agent, Telco Services Australia

*Provide comprehensive assistance for customer inquiries via messaging.
*Address billing questions, account management, and service plan changes.

2022 - 2024

• Rider-Sharing Customer Representative, TaskUs, Inc.

*Ensure users have a seamless, enjoyable experience by promptly resolving issues and upholding quality and safety standards.

Character Reference

This will be available upon request.