Data Entry/ Administration Role 

Ingredients Online/(Virtual Assistant)

2022 to 2023

Tools Used: NetSuite /HubSpot/ SpreadSheets

Job Description: 

1. Assist the Account Manager on Quality Control document request by replying to the customer's email to acknowledge the request, gather all info and send request to PM or QC department. (ingredient related)
2. Follow up with PM and customer to ensure request completion in timely manner
3. Enter offline quotes and send to corresponding customer service member
4. Assists with sending reminders of past due invoices to customers as necessary
5. Assists with sending outreach emails to customers and prospects
6. Responsible for following up pending orders to customer service or Product Managers and updating the customer directly.
7. Assist by updating accounts contacts, email addresses and contact information
8. Performs duties in the absence of the Account Manager like sending quotes to customers, assisting on sample requests for Online Plus customers, etc.
9. Assist with any additional requests from assigned account managers

Sample Works: