I'm Mary Pablo, an experienced Virtual Assistant with over 1 year in the industry, eager to transition into a freelance career. I specialize in efficient time management, precise task prioritization, and unwavering commitment to accuracy. These qualities have been the cornerstone of my success.
My proactive approach, punctuality, and a touch of creativity enable me to make a significant contribution to our shared objectives. I'm motivated by the pursuit of greater freedom and the opportunity to apply my talents in diverse ways beyond my current field.
I have well-defined career goals and view each day as an opportunity to move closer to achieving them. Delivering excellence is my passion, and I thrive even with minimal supervision. I'm resourceful, relying on my street smarts and Google to tackle challenges independently. My flexibility and multitasking abilities make me a versatile asset.
I believe in continuous growth and contribution. Every day presents a chance to learn, improve, and create a positive impact. I'm dedicated to giving my best in everything I do.
Let's collaborate and achieve remarkable results together. Contact me now, and together, we'll make your project a resounding success!
Polytechnic University of the Philippines
During my enrollment in the General Virtual Assistance Program, I specialized in Social Media Management. My main project was overseeing the Facebook Page "OOTDBy Athena," where I concentrated on content creation, and scheduling.
Despite the absence of a sales focus, my objective was to foster engagement and facilitate messaging. In addition to my practical experience, I proactively pursued an in-depth Social Meadia Management program to further elevate my skills and knowledge in this field. This commitment underscores my dedication to remaining at the forefront of effective Facebook management practices
1. Assist the Account Manager on Quality Control document request by replying to the customer's email to acknowledge the request, gather all info and send request to PM or QC department. (ingredient related)
2. Follow up with PM and customer to ensure request completion in timely manner
3. Enter offline quotes and send to corresponding customer service member
4. Assists with sending reminders of past due invoices to customers as necessary
5. Assists with sending outreach emails to customers and prospects
6. Responsible for following up pending orders to customer service or Product Managers and updating the customer directly.
7. Assist by updating accounts contacts, email addresses and contact information
8. Performs duties in the absence of the Account Manager like sending quotes to customers, assisting on sample requests for Online Plus customers, etc.
9. Assist with any additional requests from assigned account managers
1. Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
2. Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
3. Open and maintain customer accounts and information
4. Resolve technical issues with patience and understanding
1. Conduct regular audits to dealer Customer Relations Department operations and Key Performance Indicators.
2. Documentation of internal processes and SOPs.
3. Conduct actual day-to-day handling of customer complaints and coordinate with dealers and other departments for closure.
4. Review and understand existing processes to push for improvement activities within dealers and other process owners based on actual customer feedback.
5. Manage automotive dealership clerical duties, including filing paperwork, creating protocols for team members that drive efficiency.
6. Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
