2008
AB in Mass Communication
Negros Oriental State University
Your Next Rockstar VA!
Over the last ten (10) years, I have been working with one principle: TO WORK SMARTER. I’m the person who look for inefficient procedures, finds ways to streamline them, and consistently strives to boos the productivity of everyone around me.
I’ve been working as a freelancer for over a decade. My VA experience primarily revolves around Healthcare RCM and Customer Success Management.
My Skills and Competencies
Time Management
Bookkeeping Specialist
Data Entry
Communication
Email Management
Organization
Basic IT knowledge
Detail Oriented
Reliability
Medical Billing - Claims Status and Insurance Verification
Commercial Insurance Broker Support
Virtual Assistance
Administrative Assistance
Customer Success Management
Certificates
My Experience and Education
2016
-
2024
ADEC Innovations DGT Inc.
(Team Leader)
I was a Team Leader for a non-healthcare account primarily involved with a US
logistics company for four (4) years. Prior to joining the leadership team, I continued my
Healthcare related tasks doing Quality Assurance (QA) for Third Part Follow-up Back-office
teams in both India and US sites. The work involved QA works for Claims status and followups.
2022
-
2024
Apollo Broker Inc Broker Support Associate
(Customer Success Associate | Broker Support Associate)
As Broker Support Associate, we play a critical role in supporting Broker Sales.
We take ownership and contribute to improving the customer experience in a fast-paced, high-
growth commercial insurance business.
2016
-
2024
Salveo Healthcare Solutions, Inc.
(Pre-School Coordinator)
I coordinate related services in Special Education to NYC DOE covered schools in
terms of personnel placements for schools which can no longer be accommodated by DOE
employees entirely across all boroughs of NYC. Salveo Healthcare is a staffing agency and one of
the vendors of the NYC Department of Education.
My Services
Broker Support Associate
Providing assistance to brokers in managing customer service functions to preparing formal insurance documents.
Data Entry
Collecting and entering data in databases and maintaining accurate records of valuable company information.
Bookkeeping Specialist
Knowledgeable in using Xero and proficient in MS Excel and Google Sheet.
Medical Billing
Medical Claims Status Follow-ups and Insurance Eligibility Verification.
Customer Success Management
Providing Exceptional Customer Service leading to business growth and additional recurring revenue.
Virtual Assistance and Administrative Assistance
Specializes in offering administrative services to clients. Highly trainable and hungry for new skills set.