1991
Bachelor Of Science in Hotel And Restaurant Management(BSHRM)
Siena College, Inc.
The Heart of What I Do
I’m Jane, a freelancer based in Japan with a strong background in customer support. I’ve worked in both the UK and Japan, helping customers in fast-paced environments where clear communication, patience, and problem-solving were key.
In every role from handling inquiries and resolving issues to building long-term relationships, I’ve learned how important it is to listen first, then act quickly and effectively. My experience has taught me to stay calm under pressure, adapt to different situations, and provide service that leaves customers feeling valued.
Now, as I step into a new opportunity, I’m excited to bring my customer support skills to a team where I can contribute to excellent service, smooth operations, and satisfied clients.
Core Competencies
Key Abilities at a Glance
General Virtual Assistant
Social Media Management
Graphic Design
Medical Virtual Assistance
Data Entry
Customer Experience Expert
Administrative Assistance
Certificates
Track Record of Success
Real-World Solutions, Virtual Precision
2023
-
2025
Freelance
(General Assistant | Customer Service Representative | Social Media Manager)
*Crafting engaging and impactful social media posts to enhance brand visibility and audience engagement.
*Developing and executing tailored social media strategies across platforms like Facebook, Instagram, and LinkedIn
*Monitoring analytics to track performance and adjust strategies for maximum reach and effectiveness.
*Creating and curating visually appealing content to align with clients' branding and messaging.
2021
-
2023
Social Welfare Corporation Ryokufukai(緑風荘)
(Assistant Healthcare Professional)
Provided compassionate care to patients, demonstrating strong interpersonal skills and the ability to manage sensitive situations with professionalism.
Developed excellent time management skills while balancing multiple patient needs and administrative tasks.
2015
-
2022
Horaido Japanese Confectionery Shop, Mugi Branch, Japan
(Assistant Chef)
Collaborated with a team to create high-quality Japanese confections, showcasing my ability to work in fast-paced environments.
Managed inventory and assisted in training new staff, highlighting my leadership and organizational skills.
2011
-
2012
Bolton Council, Greater Manchester, UK
(Inbound Customer Service Representative)
Delivered exceptional customer service, resolving inquiries and issues efficiently while maintaining a positive rapport with clients.
Developed strong problem-solving skills and the ability to handle challenging situations with grace.
2010
-
2011
Dunelm, Greater Manchester, UK
(Inbound Customer Service Representative)
Assisted customers with product inquiries and order processing, ensuring a seamless shopping experience.
Gained valuable experience in managing customer relationships and enhancing satisfaction.
1992
-
1997
Kokusai Denshin Denwa, Osaka, Japan
(Marketing and Public Relations Manager)
Led marketing campaigns and public relations initiatives, significantly increasing brand awareness and customer engagement.
Cultivated strong relationships with media and stakeholders, demonstrating my ability to communicate effectively across diverse audiences.
General Virtual Assistance | Customer Experience Expert
Certified Virtual Assistant | Social Media Manager｜Medical Virtual Assistant
Social Media Manager
Analyzing engagement data, identifying customer trends, and strategizing digital campaigns to foster community.
Medical Virtual Assistant
Assisting healthcare professionals with scheduling, data entry, and other administrative tasks.
General Virtual Assistant
Providing seamless administrative support, schedule management, and organizational tasks to optimize your operations.
Graphic Design
Designing visuals with Canva, CapCut, PowerPoint, Adobe Creative Cloud to elevate brand identity.
Administrative Support
Effortless organization and precision to streamline your operations, saving you time and keeping everything on track.
Customer Experience Expert
Delivering exceptional service and resolving issues promptly to enhance client satisfaction.
Efficient Data Entry Clerk
Skilled in accurate data management, organization, and timely delivery of quality work.
Testimonials
Erlinda Yuson Photography Page
Jane has been such a blessing in managing my Facebook photography page. She’s not only creative and dependable, but she also knows exactly how to connect with my followers. Her engaging chats and warm interactions with my followers have really helped build a stronger community around my page. I’m so grateful for her support! ❤️
- Erlinda Yuson Photography Page