Multicultural professional with over a decade of experience in customer service, healthcare, culinary arts, and public relations, now excelling as a virtual assistant. Expertise in organization, communication, and problem-solving to streamline workflows and deliver results. Known for driving efficiency, building connections, and inspiring positivity in every project. Passionate about leveraging diverse skills to tackle new challenges and create impactful solutions.

1987-1991

Bachelor Of Science in Hotel And Restaurant Management (BSHRM)

Administrative Support:

Proficient in managing schedules, organising files, and handling correspondence.

Communication:

Excellent verbal and written communication skills, with a knack for building rapport with clients and colleagues.

Efficient Data Entry Clerk:

Skilled in accurate data management, organization, and timely delivery of quality work.

Technical Proficiency:

Familiar with various software and AI tools, including Canva, CapCut, Narakeet, DALL.E, Microsoft Office, Google Suite, and Microsoft Teams.

Time Management:

Proven ability to prioritize tasks and manage time effectively in fast-paced environments.

January 2024 - Present

Virtual Assistant

Currently enhancing my skills in virtual assistance, focusing on project management, client communication, and administrative support.
Engaging in continuous learning to stay updated with the latest tools and technologies in virtual assistance.

2022 - 2023

Healthcare Professional

Social Welfare Corporation Ryokufukai(緑風荘)

Provided compassionate care to patients, demonstrating strong interpersonal skills and the ability to manage sensitive situations with professionalism.
Developed excellent time management skills while balancing multiple patient needs and administrative tasks.

May 2015 - April 2022

Assistant Chef/Leader

Horaido Japanese Confectionery Shop, Mugi Branch, Japan

Collaborated with a team to create high-quality Japanese confections, showcasing my ability to work in fast-paced environments.
Managed inventory and assisted in training new staff, highlighting my leadership and organizational skills.

2011 - 2012

Inbound Customer Service Representative

Bolton Council, Greater Manchester, UK

Delivered exceptional customer service, resolving inquiries and issues efficiently while maintaining a positive rapport with clients.
Developed strong problem-solving skills and the ability to handle challenging situations with grace.

2010 - 2011

Inbound Customer Service Representative

Dunelm, Greater Manchester, UK

Assisted customers with product inquiries and order processing, ensuring a seamless shopping experience.
Gained valuable experience in managing customer relationships and enhancing satisfaction.

1992 - 1997

Marketing and Public Relations Manager

Kokusai Denshin Denwa Co., Ltd.

Led marketing campaigns and public relations initiatives, significantly increasing brand awareness and customer engagement.
Cultivated strong relationships with media and stakeholders, demonstrating my ability to communicate effectively across diverse audiences.