2019
Bachelor of Science in Accountancy
Global Reciprocal Colleges
Your Dedicated and Reliable Virtual Assistant
Hello, I'm Ann, a General Virtual Assistant Professional from Caloocan City, Philippines. With a strong background in customer service, e-commerce, and administrative duties, I am dedicated to helping businesses streamline their operations and achieve their goals.
Key Skills:
•E-commerce
•Customer Service (Email Support)
•Graphic Design
•Marketing
•Administrative Support
Proficient in:
•Shopify
•Amazon Seller Central
•Amazon Vendor Central
•U Send
•CJ Dropshipping
•JungleScout
•QuickBooks
•Klaviyo
•GoHighLevel
•DeepL
•Freshdesk
•Zendesk
•LiveAgent
•ClickUp
•Notion
•Ads Manager
•Meta Business Suite
•Klarna
•PayPal
•Canva
•Google Suite (Calendar, Drive, Docs, Sheets, Slides)
•Microsoft Office Programs (Word, Excel, PowerPoint)
I am highly organized, tech-savvy, and committed to delivering exceptional support.
My goal is to not only manage tasks efficiently but to actively contribute to the success of your business through proactive problem-solving and collaboration.
My Skills and Competencies
Graphic Design
Administrative Support
Customer Service
Trustworthy & Dependable
Ecommerce
Certificates
My Experience and Education
2024
-
Present
Xevy Store
(Shopify Virtual Assistant)
• Respond promptly to customer inquiries via email.
• Address and resolve customer complaints or issues efficiently.
• Process returns, and refunds as needed.
• Coordinate with suppliers, warehouses, and shipping partners.
•Handle dispute and chargeback cases.
• Track shipments and ensure timely deliveries.
• Handle routine tasks such as updating FAQs, creating templates, or filing records.
• Assist in improving operational workflows.
2024
-
2025
Hulkfit Products
(E-commerce Virtual Assistant)
• Maintains a thorough knowledge and understanding of company operations and products to assist customers and resolve problems.
• Maintains a consistent, high-quality, customer-focused orientation when communicating.
• Perform basic graphic design tasks for promotions and advertisements
• Manage day-to-day operations of our online store, including product listings.
• Conduct market research and competitor analysis.
• Identify trends and suggest improvements based on data insights.
• Generate monthly financial reports.
• Handling bookkeeping.
2023
-
2024
Homeaglow
(New Customer's Account Manager)
• Respond to customers and cleaners via Email.
• Report and create a Trello for system bugs and system improvements.
• Do outbound calls, texts, and emails from the list of new customers.
• Manage customer's appointments to make sure they have the best experience.
• Sales, Retention, Collection, and Customer Service.
2020
-
2021
TaskUs
(Smart Home Specialist)
•Review and send documents to customer for their contract.
•Check customer order status for the equipment.
•Check billing details and process payment.
•Troubleshoot equipment like doorbell cameras, smartlocks, outdoor and indoor cameras, motion detectors, and door sensors.
•Send an email to the customer for the resolution provided and education for future reference.
2018
-
2020
Alorica Teleservice Inc
(Customer Service Associate)
•Provide the customer's order status.
•Process refund
•Process replacement
•Modify customer's account information.
•Troubleshoot Amazon devices such as Kindle, Fire tablet, and Fire TV.
My Services
E-commerce
Maintain accurate product listing. Implement strategies to boost product visibility and promotions.
Administrative Support
Manage administrative tasks to ensure the smooth operation of your business and focus on your core responsibilities.
Customer Support
Address customer inquiries, resolve complaints, and ensure a positive experience by providing helpful and timely support