I’m a highly organised and dependable Executive and Medical Virtual Assistant with over 5 years of experience providing administrative, healthcare, and operational support to professionals and business owners across different industries.
I specialise in turning complex, fast-paced workflows into smooth and efficient systems — from managing schedules, creating quotes, and processing invoices to coordinating with patients, therapists, and clients. My experience spans healthcare administration, e-commerce operations, and plumbing service coordination, giving me a versatile edge in both corporate and clinical settings.
I take pride in being proactive, resourceful, and tech-savvy — confident in tools like Xero, QuickBooks, Trello, Google Workspace, Shopify, and EMR systems such as Brightree and Practice Fusion. Beyond technical skills, I value reliability, clear communication, and teamwork — making sure every task I handle contributes to smoother operations and happier clients.
Whether it’s supporting healthcare providers, business leaders, or service teams, I bring both heart and structure to everything I do.
Jose Rizal University
Batangas National High School
I processed and reconciled invoices accurately in Xero to maintain up-to-date financial records, ensuring all transactions were properly documented. I verified and matched payments to corresponding invoices and service sessions, and created and managed Service Agreements for NDIS participants in compliance with funding guidelines. I also monitored accounts receivable and followed up on outstanding payments to maintain a healthy cash flow. Additionally, I coordinated between participants, therapists, and administrative staff to ensure timely billing and payment processing, while helping streamline invoicing and communication workflows to improve overall operational efficiency.
I provided comprehensive executive and administrative support to the clinic acupuncturist and other healthcare providers, ensuring smooth and efficient daily operations. My responsibilities included managing patient appointments, bookings, and follow-ups, as well as handling medical records, treatment notes, and other confidential information in strict compliance with privacy standards. I also oversaw the successful transfer of patient data from Unified Practice to AcuBliss, ensuring complete and accurate migration of records. In addition, I managed social media activities, including posting updates on Facebook, writing blogs, and coordinating YouTube content, to help enhance the clinic’s online presence. I regularly coordinated communication between patients, practitioners, and suppliers to maintain organised workflows and high-quality patient care.
I handle a wide range of administrative and customer support tasks, including scheduling site inspections and managing customer calls and emails to ensure smooth communication and workflow. I coordinate closely with technicians and monitor job progress to maintain efficiency across all projects. My role also involves preparing and issuing quotes for plumbing and pipe relining jobs, creating and sending invoices, and managing payment follow-ups to ensure timely collection. Additionally, I write landing page and blog content to support the company’s online visibility and SEO efforts. I also update and manage contracts between real estate agencies, subcontractors, and partner plumbing companies, while maintaining accurate client records and ensuring all documentation is properly organised.
I collaborated with the sales and marketing teams to align on customer success goals, collecting and reviewing customer feedback to support business growth and improve overall satisfaction. I managed company records and handled daily communications, including emails, calls, and mail, to ensure smooth operations. My responsibilities also included overseeing day-to-day activities across Shopify, Amazon, and BestBuy Canada, coordinating with suppliers on orders, product quality, and delivery updates. Additionally, I communicated with the web developer to address site issues or implement updates, and reviewed packaging layouts to provide input and ensure design accuracy prior to final approval.
As a Team Lead and Medical Virtual Assistant in the authorizations and billing department, I reviewed and prioritised emails and requests based on urgency to ensure smooth daily operations. I coordinated with patients to collect information, update medical records, and manage appointments efficiently. I requested and validated supporting documents such as prescriptions, medical certificates, and clinical notes to meet insurance and compliance requirements. My role also involved verifying patient coverage, confirming benefits, and identifying prior authorisation needs, as well as submitting and actively following up on authorisation requests with insurers. I facilitated communication between patients, providers, and insurance representatives to ensure clarity and continuity of care, while managing billing and claims submissions to track reimbursements. In addition to these responsibilities, I supervised and supported team members, providing guidance on processes and ensuring high-quality, timely delivery of administrative and patient support tasks.
I handled critical member escalations that went beyond the scope of frontline agents, including urgent access-to-care cases, denied prior authorisations, and complex billing or claims disputes. I served as a direct liaison with clients, attending meetings to provide updates on issue resolution, team performance, and escalation trends. I supervised, coached, and mentored team members, offering regular feedback, monitoring quality, and ensuring full compliance with CMS regulations and internal policies. I also led onboarding, training, and upskilling sessions for new hires, guiding them through workflows, tools, and quality standards before deployment. In collaboration with leadership and quality assurance teams, I helped identify and implement process improvements, contributing to a more seamless escalation workflow and a consistently excellent member experience.
I assisted Medicare Part D members in navigating their prescription drug benefits by clearly explaining plan details such as formularies, medication tiers, coverage status, and step therapy requirements. I provided detailed guidance on plan benefits, including cost-sharing structures like copayments, coinsurance, and deductibles, while educating members on the impact of using in-network versus out-of-network pharmacies. I also processed prior authorisation requests, formulary exceptions, and appeal cases to ensure timely access to medications in compliance with CMS regulations and health plan guidelines. Additionally, I educated members on their Medicare Advantage (Part C) benefits, including medical service coverage, referrals, and out-of-pocket limits. Throughout my role, I maintained full compliance with HIPAA standards, securely managing protected health information, and contributed to process improvements by identifying service gaps and recommending enhancements to improve the overall member experience.
Create polished documents, presentations, and marketing materials with clarity and professionalism.
Track expenses, manage invoices, and maintain organized financial records using QuickBooks & Xero.
Support medical teams with insurance verification, prior authorizations, EMR updates, and patient coordination.
Deliver excellent service with clear communication, quick issue resolution & strong client relations.
Streamline daily ops via efficient email, calendar & task management; handle scheduling & coordination.
