2011
BS Computer Science
Jose Rizal University
Your Phenomenal Virtual Assistant at your service!
As an experienced and reliable freelancer with a background in both administration and marketing, I am here to help you with any tasks that you may be struggling with. Whether you are falling behind on your to-do list due to daily administrative tasks or spending too much time responding to emails and neglecting your sales, I am ready to provide assistance.
My approach is flexible and I am comfortable working with minimal supervision. I take the time to understand your business and goals, so that I can deliver tailored solutions that meet your needs. Additionally, I am a quick learner and can adapt to new systems and processes with ease, ensuring that I can provide you with the support you need to succeed.
Here are the examples that I can help you with;
- Content/Article Writer
- Bookkeeping
- Data/ Invoice Encoding
- Graphic Design
- Office Organization/Administrative & Secretarial Support
- Order Creation & Process
- Operations Specialist
- Social Media Management
- Email Marketing and Management
- Customer Service
Employ me as your virtual assistant, and you'll be astounded by the incredible work I do.
My Skills and Competencies
Social Media Management
Data Entry
Facebook Ads Management
Graphic Design
Content and Article Writer
Medical Receptionist
Customer Care Specialist
Bookkeeping
Certificates
My Experience and Education
2022
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2023
Healthybos | Adapthealth
(Medical Virtual Assistant)
- Calling Patients and providers to obtain medical records to process the authorization renewal for durable medical equipment.
- Reading DME prescriptions, validating the DME necessites and reviewing chartnotes or progress notes of the Patients.
- Identifying patients conditions. (acute or Chronic)
- Help patients to understand their copay and bills for DME.
2023
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2024
REVOLUTION PIPE RELINING
(VIRTUAL ADMIN ASSISTANT)
As an Executive Assistant, I expertly managed the boss's schedule, handled correspondence, and coordinated travel arrangements. My role extended to conducting industry research, preparing reports and presentations, and maintaining crucial databases. I also took charge of bookkeeping tasks, including invoicing and expense tracking, while providing comprehensive administrative support to ensure smooth business operations.
My responsibilities included fostering effective team coordination and managing customer relations. I acted as a liaison between different departments, handled customer inquiries, and conducted surveys to gather valuable client feedback. On the financial front, I managed invoice distribution and payment collection processes, contributing to the company's financial health.
In the realm of marketing and content creation, I showcased my versatility by designing promotional materials, managing website content, and producing engaging YouTube videos. I prepared and distributed annual service reports and warranty information, effectively communicating complex details to our clientele. These varied tasks demonstrate my ability to adapt to diverse responsibilities while maintaining a focus on promoting business growth and client satisfaction.
2023
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2024
TECHLOK SOLUTIONS
(DIRECTOR OF CUSTOMER SUCCESS)
As the Director of Customer Success at TechLok Solutions, I led comprehensive strategies to enhance customer satisfaction, retention, and loyalty. My role involved meticulous monitoring and analysis of key customer metrics, including churn rate, customer lifetime value, and net promoter score, to identify and implement improvements. I fostered strong collaboration with cross-functional teams, aligning customer success initiatives with overarching business objectives.
A significant part of my responsibility involved conducting regular customer reviews and meetings, gathering crucial feedback, addressing concerns, and uncovering growth opportunities. I maintained precise records and managed correspondence across various channels. Additionally, I oversaw the optimization of our Shopify e-commerce store and Amazon seller account, ensuring seamless user experiences, maximum conversions, and efficient order processing.
Beyond these core duties, I took on the role of content creator for our website and YouTube channel, producing engaging and informative material that showcased our products and services. I also prepared detailed sales reports, providing valuable insights to guide our business strategies. This multifaceted position allowed me to contribute to TechLok Solutions' success across multiple fronts, from customer relationship management to digital marketing and e-commerce optimization.
2020
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2022
Resultx -CX | Centene
(Medical Virtual Assistant)
- Performs both inbound and outbound support for escalated customers via phone and email to de-escalate and manage challenging situations and circumstances.
- Helping and assisting agents to walk through the correct process so they can provide high quality care to the healthcare members.
- Analize medical billing disputes, unprocess claims, reading medical codes and reviewing health care benefits to the patients and member.
- Provide alternative solutiion for provider and specialist appointments and transportations to the member.
- Cascading daily process updates to the CSR and sending reports to the company managers.
- Works with other internal teams as necessary to assist with ensuring actionable feedback is properly addressed
2017
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2019
INTERGLOBE SOLUTIONS | Kiwi.com
(Travel Consultant | Email and Chat Specialist)
- Books flight and other transportation arrangements as well as lodging and tours
- Provides information about travel destinations and accommodations.
- Communicates with airlines, vendors and of travel-related products to get the best deals
- Markets and sells holiday and other specialized tour packages
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Care Specialist
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assign
Graphic Designer
create visual text and imagery concepts to communicate ideas that inspire, inform, or captivate consumers.
Virtual Receptionist/ Admin Assistant
tasks like answering incoming calls, scheduling, faxing, invoicing and other admin responsibilities.
Order Process
Update inventory & prepare invoices and resolve billing discrepancies. Processing orders for a business or clients.