2019
Bachelor of Science in Hotel and Restaurant Management
Batangas State University
Your Reliable Healthcare Assistant
Hello! I am Marreon L. Gutierrez, and you may call me Rhon, I am 24, Single and live in Batangas City, Philippines. As a motivated Customer Service and Virtual Assistant. I bring an exceptional blend of work proficiency and a customer-centric approach.
I have worked in the BPO industry for almost 2 years, which trained me to have a focused mind and good decision making on every situation and concerns that needs to be resolved, It also brought me a solid experience on scheduling, data recording, and communicating on customers that needs my assistance while following specific policies like HIPPA. That's why I have decided to go inside the Virtual Assistant World to use my skills and work independently. I am a goal oriented and a reliable Assistant who commits on producing quality outputs and outcomes on how every clients wants it to be. I am always doing my best to accomplish given tasks to me within the given time of my clients. I also has the initiative to suggest some improvements and innovations that will surely help the business.
I am a man who values trust, responsibility, integrity, which I believe are the essence of being - not only as a person but also being your Virtual Assistant and as your Partner on making your Business grow.
My Skills and Competencies
Data Entry
Scheduler
Customer Service
Appointment Setter
Payment Processor
Medical Biller
Certificates
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My Experience and Education
2023
-
2024
HealthyBos Global
(Medical Biller)
Taking and processing payments of customers on the service that they availed with the company.
2022
-
2023
Alorica Philippines Inc.
(Customer Service Representative)
•Responsible for setting appointments for the customer on what date and time they want their product to be delivered or installed.
• Answering calls from clients that is asking an update on their packages.
• Answering calls from service technicians about their job order for every customer
on their list, helping technicians to add additional services that is needed for the
job to be completed.
• Doing Outbound calls to some customer that needs to be notified if there will be
some changes on their scheduled appointment with the company.
• Setting appointment for customer's on what date do they want their products to
be delivered and installed.
• Processing customer's payment if additional payment is needed for the service
to be completed.
Services offered
Customer Service
Help customers with complaints and questions, give customers information about products and services, and take orders.
Payment Processing
Processing payments thru a website or a application to collect payment on customers, while protecting payment details.
Data Entry
Processing of entering information and properly organizing records in a database or computer system.
Scheduling
Create and Maintain the schedules of individuals or teams within an organization.