Marreon L. Gutierrez

Account Specialist
User Thumbnail
Contact Information
  • marreongutierrez8@gmail.com
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  • WhatsApp : +601121271634
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Personal Details

Gender: Male
Date of Birth :August 08, 1999
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Language Spoken: English, Filipino
(Tagalog)
Educational Profile
2015 - 2019

Tertiary Education, Batangas State University

Bachelor of Science in International Hospitality Management
Tools Used
CLM ( Package Tracking and Order details )
InContact ( For Receiving Calls, Chats & Email )
Citrix Workspace
Jimmy Service ( For order checking of Tickets )
Slack ( Used for connecting to other team or department )
BillPayAdmin ( Processing customer's paymet )
Microsoft Teams
Google Work Space
Microsoft Word, Excel, Power point
Salesforce
Twilio Flex
Case Studio ( Used in Managing ongoing cases of the users )
Career Objective

As a highly motivated and customer-centric professional, I bring nearly three years of experience in the BPO industry, where I honed my skills in customer service, problem-solving, data management, and adhering to strict policies such as HIPAA and making sure that there are no PII's given to any unverified or unauthenticated inquiries.

With a strong foundation in scheduling, communication, and resolving client concerns. As a goal-oriented and reliable assistant, I am committed to producing high-quality results while consistently meeting deadlines.

My proactive approach allows me to suggest innovative solutions that enhance business operations. I value trust, responsibility, and integrity, and am dedicated to being a dependable partner in helping your business thrive.
Profile

Driven by a passion for continuous learning, I am a highly reliable and adaptable individual who thrives in any situation. With a strong work ethic and patience, I consistently tackle tasks with dedication and precision. Self-motivated and able to multitask efficiently, I stay focused on achieving goals while maintaining composure under pressure.
Assets and Capabilities

Knowledgeable about KYC compliance and regulatory processes
Can converse with a customer in a professional manner
Can communicate both in English and Filipino
Knowledgeable about HIPAA compliance
Customer onboarding and account management for platforms
Willing to be trained and responsible
Can handle the operation in a good safe act
Team Player
Quick Learner
Multi Tasker
Willing to work based on what the company / client needs
Knowledgeable on using MS Office tools
Committed, hardworking, with sense of professionalism
Highly versatile to people, adjust easily to situation
Work Experience
May 2021 - November 2021

HR Assistant, Build Plant Contractors Specialist Corporation

Creating and Implementing companies rules and regulation.
Handling Employees salary/payroll.
Facilitating and Supervising employees on the field of work they are assigned.
February 2022-August 2023

Customer Service Representative (Voice Account, International), Alorica Philippines Inc.

Responsible for setting appointments for the customer on what date and time they want their product to be delivered or installed.
Answering calls from service technicians about their job order for every customer on their list, helping technicians to add additional services that are needed for the job to be completed.
Doing Outbound calls to some customer that needs to be notified if there will be some changes on their scheduled appointment with the company.
Receiving calls from our Technician's that would need to have a service added on their Job Order to complete the service for the customer, and also knowledgeable on processing payments via phone.
2023 - 2024

Medical Biller (Voice account / Inbound), HealthyBosGlobal Global

Taking and processing payments of customers on the service that they availed with the company.
Providing details about the bill that they received.
Formulating payment plans for patient's that were unable to pay the full amount of the bill that they received.
April 2024 - July 2024

Senior Account Specialist Online Ticketing ( Chat & Email ), Task Us Batangas

Responsible for locating Fan's tickets on concerts or events
Responsible for troubleshooting on how to locate fan's tickets once they have been sent to them.
Providing fan's updates on when they will be receiving their purchased tickets.
Proving fan details on how they can access their tickets after they have received the transfer emails.
Responding to Fan's email inquiries about their ticket purchase.
July 2024 - Present

Account Specialist (Email,Chat,Call), TDCX Malaysia

Provided comprehensive support for SaaS solutions, helping clients optimize payment processing and subscription management workflows.
Provided expert support in integrating Connect Vertical with user accounts, enabling businesses to seamlessly process global payouts, commissions, and payment splits.
Guided clients through the KYC (Know Your Customer) compliance processes and ensured adherence to regulatory requirements within the Connect platform.
Responsible for providing users answer to their inquiry about their account.
Responsible on guiding the users on how they can efficiently use their account dashboard.
Responsible for checking statuses of any payment, refund, dispute that the user has on their account.
Responsible for checking API error encountered by the user and providing them withe the resolution they need
Responsible for replying on customers email inquiry.
Responsible for assisting users via live channel (Chat/Call).