Marreon L. Gutierrez

Senior Customer Service Representative
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Contact Information
  • marreongutierrez8@gmail.com
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  • 0950-449-7738
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  • Panghayaan Ibaan Batangas
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  • live:.cid.f3dd0717db9250b9
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Educational Profile
2015 - 2019

Tertiary Education, Batangas State University

Bachelor of Science in International Hospitality Management
Personal Details

Gender: Male
Date of Birth :August 08, 1999
Place of Birth: Taysan, Batangas
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
LanguageSpoken: English, Filipino
(Tagalog)
Tools Used
CLM ( Package Tracking and Order details )
InContact ( For Receiving Calls, Chats & Email )
Citrix Workspace
Jimmy Service ( For order checking of Tickets )
Slack ( Seeking Assistance for onshore team and requesting updates on orders )
BillPayAdmin ( Processing customer's paymet )
Microsoft Teams
Google Work Space
Microsoft Word, Excel, Power point
Career Objective

To apply for a job that will help me to gain more
knowledge and experiences that will be useful for my future careers.

To build a career that offers challenge and growth with opportunities to enrich my knowledge and skills most especially being a Virtual Assistant while contributing my best to the organization I work for.
Profile

Determined to acquire new learnings, reliable in all circumstances, hardworking, patient in doing the task given, self motivated, multi tasker, goal driven, and can handle things under pressure.
Assets and Capabilities

Committed, hardworking, with sense of professionalism
Highly versatile to people, adjust easily to situation
Can communicate both in English and Filipino
Willing to be trained and responsible
Can handle the operation in a good safe act
Team Player
Quick Learner
Multi Tasker
Willing to work based on what the company / client needs
Knowledgeable on using MS Office tools
Can converse with a customer in a professional manner
Knowledgeable about HIPAA compliance
Work Experience
May 2021 - November 2021

HR Assistant, Build Plant Contractors Specialist Corporation

Creating and Implementing companies rules and regulation.
Handling Employees salary/payroll.
Facilitating and Supervising employees on the field of work they are assigned.
2022-2023

Customer Service Representative ( Voice Account, International ), Alorica Philippines Inc.

Responsible for setting appointments for the customer on what date and time they want their product to be delivered or installed.
Answering calls from service technicians about their job order for every customer on their list, helping technicians to add additional services that are needed for the job to be completed.
Doing Outbound calls to some customer that needs to be notified if there will be some changes on their scheduled appointment with the company.
Receiving calls from our Technician's that would need to have a service added on their Job Order to complete the service for the customer, and also knowledgeable on processing payments via phone.
2023 - 2024

Medical Biller ( Voice account / Inbound ), HealthyBosGlobal Global

Taking and processing payments of customers on the service that they availed with the company.
Providing details about the bill that they received.
Formulating payment plans for patient's that were unable to pay the full amount of the bill that they received.
2024 - Present

Customer Service Representative Online Ticketing ( Chat & Email ), Task Us Batangas

- Responsible for locating Fan's tickets on concerts or events.
- Responsible for troubleshooting on how to locate fan's tickets once they have been sent to them.
- Providing fan's updates on when they will be receiving their purchased tickets.
- Proving fan details on how they can access their tickets after they have received the transfer emails.
- Responding to Fan's email inquiries about their ticket purchase.