Project Description

Upon receiving a new email through Gmail, the system leverages an AI Agent (integrated with a Groq Chat Model and business memory resources) to analyze, generate personalized replies, check or update customer status in Google Sheets, and handle appointment scheduling where needed. The AI ensures accurate, context-aware responses and comprehensive database updates, closing the loop from inbox to CRM seamlessly.

Key Features and Steps

• Automated Email Trigger & Response:
  Detects new Gmail messages and instantly launches the AI agent to generate and send intelligent, relevant replies.

• Customer Recognition & Dynamic Database Updates:
  Reads existing customer records, identifies returning or new customers, and updates Google Sheets CRM accordingly—creating or updating records as needed.

• Context-Aware Personalization:
  Uses advanced AI models with embedded memory, enabling each response to be tailored based on previous interactions, appointments, or inquiry history.

• Integrated Appointment Scheduling:
  Automates appointment booking by connecting inquiries to an internal scheduler if needed, ensuring end-to-end service in one workflow.

• Seamless Workflow Execution:
  Coordinates between email, AI, memory, and database modules to enable efficient, hands-off, and perpetually improving customer communication.