2020
BSED –Mathematics
ACES Tagum College
More Info About Me
I am an adept individual, always striving to develop my skills and knowledge. I'm passionate about learning new things and exploring different perspectives, and I believe that there's always room for growth and improvement.
One of my strongest qualities is my openness to instruction. I'm not afraid to ask for help or guidance when I need it, and I'm always willing to accept constructive feedback. I believe that constructive criticism is essential to personal and professional growth, and I actively seek out opportunities to learn from those around me.
Another important quality of mine is my time-consciousness. I understand the value of time and always strive to make the most of it. I'm organized, focused, and able to prioritize my tasks effectively, which helps me to be more productive and achieve my goals efficiently.
Overall, I'm a well-rounded individual with a positive attitude and a commitment to continuous learning and improvement. I'm excited to see what the future holds and am always eager to take on new challenges and opportunities for growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
SEO Specialist
Virtual Assistant
Certificates
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My Experience and Education
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FGC Plus
(Logistics Dispatcher (2020-2024))
• Answers emergency and non-emergency calls from the Vendor, Manager, and Clients.
• Respond to any issues and follow up by coordination with the assigned managers.
• Respond to queries related to the delivery (Status of the medication and when it will arrive at the facility).
• Monitoring the vendor’s board while they are running their routes.
• Sending an email to the pharmacy for any delays due to accidents, car issues, and personal issues.
• Calling vendors to do follow-up and to make that they are safe while running their routes.
• Making Inbound and outbound calls.
• Explaining to the vendor the total amount of pay they will be receiving by running the specific route
• Making sure that all the transaction that was made by the manager is aware.
• Maintain and update call logs, call records, and other important documentation.
2019
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2020
Ibex Global
(Technical Support Representative)
• Identifying hardware and software solutions
• Troubleshooting technical issues
• Resolving Network Issues
• Speaking to the customer and asking probing questions to quickly get to the main root of their problem.
• Installing and configuring hardware and software.
• Talking to customers through a series of actions to resolve a problem.
• Helping customers in purchasing or buying the new device that we have and accepting customers’ payments by applying for the credits and explaining the remaining balance of the subscriptions.
• Following up with the clients or customers to make sure that the problem was resolved.
• Diagnosing and solving hardware and software faults
• The following instruction and guide to set up and fix the issue.
2018
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2019
Siblings Solutions
(Customer Service Representative)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Recommend potential services to management by collecting customer information and analyzing customer needs.
• Collecting Customer’s card information and proof of payment.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.