I am a person that is competent, driven trustworthy, and accountable. I put a lot of effort to my work, and I can handle any difficult circumstances. I have the ability to perform well under pressure and meet deadlines, both while working in a team and when working independently.

2018-2019

Customer Service Representative

*Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Recommend potential services to management by collecting customer information and analyzing customer needs.
• Collecting Customer’s card information and proof of payment.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents

Technical Support Representative

2019-2020

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Resolving Network Issues
• Speaking to the customer and asking probing questions to quickly get to the main root of their problem.
• Installing and configuring hardware and software.
• Talking to customers through a series of actions to resolve a problem.
• Helping customers in purchasing or buying the new device that we have and accepting customers’ payments by applying for the credits and explaining the remaining balance of the subscriptions.
• Following up with the clients or customers to make sure that the problem was resolved.
• Diagnosing and solving hardware and software faults
• The following instruction and guide to set up and fix the issue.

2020-2023

Logistics Dispatcher

• Answers emergency and non-emergency calls from the Vendor, Manager, and Clients.
• Respond to any issues and follow up by coordination with the assigned managers.
• Respond to queries related to the delivery (Status of the medication and when it will arrive at the facility).
• Monitoring the vendor’s board while they are running their routes.
• Send an email to the pharmacy for any delays due to accidents, car issues, and personal issues.
• Call vendors to do follow-up and to make that they are safe while running their routes.
• Making Inbound and outbound calls.
• Explaining to the vendor the total amount of pay they will be receiving by running the specific route
• Making sure that all the transaction that was made by the manager is aware.
• Maintain and update call logs, call records, and other important documentation.

2020-2023

Social Media Manager

- Develop and implement comprehensive social media strategies across platforms.
- Create and curate engaging content, including posts, images, videos, and stories, resulting in a consistent posting schedule and improved audience interaction.
- Monitor social media trends, analyze performance metrics, and provide actionable insights to optimize strategies and campaigns.
- Manage community engagement by responding to comments, messages, and inquiries in a timely and professional manner, maintaining a positive brand image.
- Collaborate with cross-functional teams to align social media efforts with marketing initiatives and product launches.