2020
Bachelor of Medical Laboratory Science
San Pedro College
Rockstar VA I Expert CSR I Meticulous Bookkeeper
You may address me as Maccoy, although my name is Mark. I am a highly competent virtual assistant who is 24 years old and can help you with a variety of activities, including organizing appointments, handling emails, doing research, and handling administrative duties. I'm a dependable, detail-oriented assistant who can keep you organized and on top of your work.
I am very good at managing my time and can prioritize my work to meet deadlines. I am also tech aware, so I can effectively execute jobs using a range of tools and applications. You can trust that your chores will be completed to a high standard and on schedule when I serve as your virtual assistant.
In addition, I'm totally addicted to carbonara! During the epidemic, I recently discovered my interest in interior design. I also enjoy drawing and watching anime. Action and horror movies appeal to me. I enjoy singing and dancing, and I really adore animals.
My Skills and Competencies
Oral and Written English Skills
Excellent Customer Service
Social Media Management
Bookkeeping- Xero Software
Data Entry
Content Creator
G Suite
Bank Reconcilation
Certificates
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My Experience and Education
November 2021
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April 2022
Awesome OS
(Customer Service Representative)
Mixbook's service allows customers to design customized photo books, cards, calendars, canvas prints and photo prints through its online interface. Mixbook derives its revenues by printing customized photo products and shipping them to customers. As a competitive member of the Member Care Team, I am tasked to do data encoding, handle billing concerns and billing support, technical support, answering emails, providing assurance to the customer, answering concerns, assisting with shipping, and assisting billing discounts. Depending on how many there are in the line, I try to answer no more than 50 tickets per day. I also manage chats in accordance with the designated daily plan. In addition, I have a monthly goal of achieving at least 90% on QA and a 4.5 on the Stella satisfaction survey.
April 2022
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June 2022
Private clients
(Social Media Manager)
I effectively leveraged Facebook and Instagram to significantly increase followers and drive sales for my clients. I maintained an engaging online presence through daily content curation, ensuring our audience stayed captivated. Additionally, I conducted thorough analytics reviews and proactively proposed strategic content ideas.
April 2022
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December 2022
Awesome OS
(Customer Service Representative)
Tradesy is a peer-to-peer marketplace built by and for women. Millions of stylish members use Tradesy to buy and sell pre-owned bags, shoes, clothing, and more, from top designers. As a competitive member of the Member Care Team, I am tasked to answer queries both from our respective sellers and buyers to make their lives easy using the Tradesy shopping site. I ensure that I answer 70 tickets per day or less depending on how much the queue permits. I also handle chats according to the assigned schedule of the day. Moreover, on a monthly basis, I am expected to reach at least 90% on QA and 4.5 on the Stella satisfaction survey.
My Services
Medical Virtual Assistant
I can help you with routine tasks such as managing the front office, setting patient appointments, patient engagement, e
G Suite
Proficient in Gmail, Google Docs, Sheets, and Drive for streamlined communication and organized data storage.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping-Xero
Proficiency in Xero Software