Mark Henryll Omaguing

Professional Virtual Assistant
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Contact Information
  • +63 995 176 3373
    •
  • Jaro, Iloilo City, Philippines
    •
  • mrkhnryll@gmail.com
    •
EDUCATION

San Pedro College

Bachelor in Medical Laboratory Science
2015-2020
SKILLS

Professional Typing and Active Listening Skills
Project Management
Data Entry
Excellent Customer Service
Fast learner
Email Management
Basic Video Editing
Tech savvy
Project Budgeting
Social Media Management
Graphic Design
Time Management
Online Research
Attention to detail
Disciplined and can easily adapt to changes
INTEREST

I'm obsessed with carbonara. I recently discovered my passion for interior designing, I love sketching and watching anime. I like horror and action movies. I like to sing and dance. I love animals. I am compassionate, friendly, trustworthy, a team player, resourceful, can adapt to changes quickly, and am easy to teach.
ADDITIONAL INFORMATION

Software/Tools Used:

OUTLOOK, Microsoft Word, Slack, Admin Tool,
PowerPoint, Microsoft Excel, Zendesk, Discord,
Microsoft Teams, Canva, Zoom
EXPERIENCE
(November 2021- April 2022)

Customer Service Representative, Awesome OS

Mixbook's service allows customers to design customized photo books, cards, calendars, canvas prints and photo prints through its online interface. Mixbook derives its revenues by printing customized photo products and shipping them to customers. As a competitive member of the Member Care Team, I am tasked to do data encoding, handle billing concerns and billing support, technical support, answer emails,
providing assurance to the customer, answering concerns, assist with shipping, and assist billing discounts. Depending on how many there are in the line, I try to answer no more than 50 tickets per day. I also manage chats in accordance with the designated daily plan. In addition, I have a monthly goal of achieving at least 90% on QA and a 4.5 on the Stella satisfaction survey.
(April 2022- December 2022)

Customer Service Representative, Awesome OS

Tradesy is a peer-to-peer marketplace built by and for women. Millions of stylish members use Tradesy to buy and sell pre-owned bags, shoes, clothing, and more, from top designers. As a competitive member of the Member Care Team, I am tasked to answer queries both from our respective sellers and buyers to make their lives easy in using the Tradesy shopping site. I ensure to answer 70 tickets per day or less depending on how much the queue permits. I also handle chats according to the assigned schedule of the day. Moreover, on a monthly basis, I am expected to reach at least 90% on QA and 4.5 on the Stella satisfaction survey.
(April 2022- June 2022)

Social Media Manager, Private clients

I effectively leveraged Facebook and Instagram to significantly increase followers and drive sales for my clients. I maintained an engaging online presence through daily content curation, ensuring our audience stayed captivated. Additionally, I conducted thorough analytics
reviews and proactively proposed strategic content ideas.