2015
Bachelor of Science in Tourism Management
La Salle University- Ozamiz
Professional Virtual Assistant
Hi, I'm Marj your Professional Virtual Assistant. I am responsible, passionate about delivering outstanding quality and service. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Dedicated with experience in achieving tangible results and cross-team collaboration.
Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Productive with administrative knowledge and business acumen to enhance industry operations.
I am able to focus on work without needing supervision.
My Skills and Competencies
Administrative Task
Customer Service
Social Media Management
Bookkeeping
Data Entry
Airbnb
Certificates
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My Experience and Education
October 18, 2023
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Present
Jones Lang LaSalle
(Administrative Officer)
● Greeting and directing residents, answering phone inquiries and handling complaints in a courteous, professional manner.
● Ensuring office supplies and housekeeping supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
● Coordinating schedules, arranging meetings, create and distributing memos and reports and ensuring that everyone is kept current of policies and guidelines.
● Received and respond emails.
● Received and record Invoices
● Handle Purchase Order processing.
● Handle petty cash processing.
● Organize a filing system for important and confidential company documents.
● Provide assistance in general administrative activities.
● Managing and Handling Receptionists
July 2023
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August 2023
Accident Law Group
(Receptionist/ Assistant)
● Answers client phone calls, receives, renames.
● Disburses faxes and records to the appropriate paralegal/attorney.
● Minor associated administrative duties
July 2022
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June 2023
Golden Home Solutions
(Airbnb Virtual Assistant)
● Create and update property listings with accurate descriptions, appealing photos, and competitive pricing to attract potential guests.
● Respond promptly and professionally to guest inquiries, reservation requests, and messages through the Airbnb messaging platform or other communication channels.
● Monitor and update availability calendars, manage bookings, and coordinate check-ins and check-outs to ensure a seamless guest experience.
● Continuously evaluate property performance and make strategic recommendations to improve occupancy rates, guest satisfaction, and overall rental revenue.
● Provide exceptional customer service to guests, addressing inquiries, concerns, and special requests promptly and professionally.
● Managed Airbnb, VRBO and Guesty listing.
● Monitor and manage guest reviews, respond to feedback, and take necessary steps to maintain a positive online reputation.
● Look for orphan nights, up-sale before/after guests + reduce price.
● Check door lock and Noise monitor battery levels.
● Check calendar for errors.
● Check Cameras and Noise monitor.
February 2018
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June 2022
Jones Lang LaSalle
(Facilities Coordinator)
● Prepared monthly and yearly management reports to present key facility statistics.
● Conduct site walkthrough and record findings in an excel form.
● Inventory Management: Maintain accurate records of equipment, supplies, and inventory levels. Order necessary supplies and manage stock levels to support ongoing operations.
● Maintained records of payments, vendor pricing, energy usage and activity reports.
● Provides support for guests, visitors, and employees at client locations.
● Assist in resolving issues associates with soft services including janitorial, hotel bookings, food service, vehicle service, coffee service, parking, vending, badging and conference rooms, provides support for meetings and conference room reservations.
● Facility Maintenance: Coordinate and oversee maintenance activities for buildings, equipment, and systems. Schedule and supervise repairs, inspections, and preventive maintenance to ensure proper functioning of facilities.
● Vendor Management. Establish and maintain relationships with vendors, contractors, and service providers and conduct monthly meeting.
● Perform additional job duties as requested.
April 2015
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January 2018
Tsai Hotel and Residences
(Front Office Associate)
● Recorded and resolved transactions daily.
● Obtained customer satisfaction score within department.
● Identified and resolved customer needs promptly and efficiently.
● Greet guests as they arrive and provide them with room availability and hotel facilities information or ask if they have a prior booking.
● Manage the registration process like asking for identification and ensure that the provided credentials are accurate.
● Handle guest check-ins and check-outs appropriately.
● Take reservations over the telephone, through emails and in person.
● Perform bookkeeping activities such as position charges and computing bills and collect payments in the form of cash and process credit card payments.
● Answer incoming telephone calls and provide information on hotel’s services.
● Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
My Services
Administrative Task
Answering emails, scheduling meetings and making travel arrangements, etc.
Bookkeeping
Complete data entry, collect transactions, track debits and maintain and monitor financial records.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Airbnb
Managing bookings, coordinating guest communications, optimizing property listings.
Testimonials
Catherine Dela Cruz Nacario
You are the best workmate ever!
Easy to work with. Fast learner.
With initiative that can work without supervision.
I can talk to you anytime for work challenges and help each other to resolve the issue.
You're not hesitant to help. Can manage the work well despite how hard it can be.
Everyone likes you.
Our Bosses Likes you and your work ethics
Devie Jane Retuya
A very approachable and accommodating colleague. Also a hands-on person in terms of work.
Jim Martinez
I know that the door is always open for communication with Marjorie, which makes every project we work on together so much easier to complete. I can always count on her, Marjorie’s work ethic is unparalleled.
Airren Jane Simbra
Marjorie is a good employee and a fast learner. She is easy to deal with and very flexible. She can handle pressure and can multitask. She is a good team player and has initiative to work her tasks in resourceful and efficient way. She handle her tasks seriously and take responsibility on it.