April 2015- January 2018
Tsai Hotel and Residences –Front Office Associate
● Recorded and resolved transactions daily.
● Obtained customer satisfaction score within department.
● Identified and resolved customer needs promptly and efficiently.
● Greet guests as they arrive and provide them with room availability and hotel facilities information or ask if they have a prior booking.
● Manage the registration process like asking for identification and ensure that the provided credentials are accurate.
● Handle guest check-ins and check-outs appropriately.
● Take reservations over the telephone, through emails and in person.
● Perform bookkeeping activities such as position charges and computing bills and collect payments in the form of cash and process credit card payments.
● Answer incoming telephone calls and provide information on hotel’s services.
● Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
February 2018- June 2022
Jones Lang LaSalle (JLL)– Facilities Coordinator
● Prepared monthly and yearly management reports to present key facility statistics.
● Conduct site walkthrough and record findings in an excel form.
● Inventory Management: Maintain accurate records of equipment, supplies, and inventory levels. Order necessary supplies and manage stock levels to support ongoing operations.
● Maintained records of payments, vendor pricing, energy usage and activity reports.
● Provides support for guests, visitors, and employees at client locations.
● Assist in resolving issues associates with soft services including janitorial, hotel bookings, food service, vehicle service, coffee service, parking, vending, badging and conference rooms, provides support for meetings and conference room reservations.
● Facility Maintenance: Coordinate and oversee maintenance activities for buildings, equipment, and systems. Schedule and supervise repairs, inspections, and preventive maintenance to ensure proper functioning of facilities.
● Vendor Management. Establish and maintain relationships with vendors, contractors, and service providers and conduct monthly meeting.
● Perform additional job duties as requested.
July 2022- June 2023
Golden Home Solutions – Airbnb Virtual Assistant
● Create and update property listings with accurate descriptions, appealing photos, and competitive pricing to attract potential guests.
● Respond promptly and professionally to guest inquiries, reservation requests, and messages through the Airbnb messaging platform or other communication channels.
● Monitor and update availability calendars, manage bookings, and coordinate check-ins and check-outs to ensure a seamless guest experience.
● Continuously evaluate property performance and make strategic recommendations to improve occupancy rates, guest satisfaction, and overall rental revenue.
● Provide exceptional customer service to guests, addressing inquiries, concerns, and special requests promptly and professionally.
● Managed Airbnb, VRBO and Guesty listing.
● Monitor and manage guest reviews, respond to feedback, and take necessary steps to maintain a positive online reputation.
● Look for orphan nights, up-sale before/after guests + reduce price.
● Check door lock and Noise monitor battery levels.
● Check calendar for errors.
● Check Cameras and Noise monitor.
July 2023- August 2023
Accident Law Group– Receptionist/ Assistant (Temporary Contractor)
● Answers client phone calls, receives, renames.
● Disburses faxes and records to the appropriate paralegal/attorney.
● Minor associated administrative duties
October 18, 2023- Present
Jones Lang LaSalle (JLL)– Administrative Officer
● Greeting and directing residents, answering phone inquiries and handling complaints in a courteous, professional manner.
● Ensuring office supplies and housekeeping supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
● Coordinating schedules, arranging meetings, create and distributing memos and reports and ensuring that everyone is kept current of policies and guidelines.
● Received and respond emails.
● Received and record Invoices
● Handle Purchase Order processing.
● Handle petty cash processing.
● Organize a filing system for important and confidential company documents.
● Provide assistance in general administrative activities.
● Managing and Handling Receptionists
