2010
Bachelor of Science in Commerce major in Management
Western Colleges Inc.
More Info About Me
Hi, I am Marjie Catibayan, you can call me Marj, from Naic Cavite, Philippines, 35, married and with a smart beautiful daughter.
I worked in a Corporation for almost 12 years. At first as a Customer Service Representative and after years of dedication to work, I was entrusted with a higher position promoted as Branch Head.
I am organized, efficient and hard working person, and am willing to discover new things to enhance my knowledge and skills. I am a good listener and learner, able to communicate well with a group and on an individual level.
My Skills and Competencies
General Virtual Assistant
Lead Generation
Executive Virtual Assistance
Data Entry Specialist
Graphic Designer
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Universal Storefront Services Corporation (Money Remittance Company)
(Branch Head)
• Responsible for the day-to-day branch operations ensuring timely opening
and closing of the branch.
• Train Employees and evaluate their performance.
• Create strategies to ensure that sales targets are met.
• Prepare reports on sales.
• Ensuring a high standard of customer service.
2011
-
2018
Universal Storefront Services Corporation (Money Remittance Company)
(Customer Service Representative)
• Work directly with customers.
• Listen to customer's questions and concerns and provide answers or
responses.
• Provide information about products and services.
• Process customer transactions.
• Maintaining accurate customer records.
• Resolve customers issues and complaints effectively and efficiently.
2010
-
2011
Puregold Price Club Inc
(Cashier)
• Greet customers and provide them with friendly and helpful service.
• Operate scanners, cash registers, scales, and other electronics needed during
the checkout processes.
• Answer customer questions and assist as needed.
• Balance the cash register and generate reports as needed.
• Resolve complaints, including processing refunds and returns.
• Bag purchases as needed if bagger is not present.
• Familiarize yourself with and follow store procedures for coupons, gift cards,
etc., and for the sale of alcohol and tobacco products.
• Maintain a neat and tidy workspace.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.