WESTERN COLLEGES INC.

Bachelor of Science in Commerce Major in Management

Adaptability
Attention to Detail
Typing Speed and Accuracy
Customer Service
Self-Motivation
Teamwork
Time Management

2018-2023

BRANCH HEAD

Responsibilities:
• Responsible for the day-to-day branch operations ensuring timely opening
and closing of the branch.
• Train Employees and evaluate their performance.
• Create strategies to ensure that sales targets are met.
• Prepare reports on sales.
• Ensuring a high standard of customer service.

2011-2018

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities:
• Work directly with customers.
• Listen to customer's questions and concerns and provide answers or
responses.
• Provide information about products and services.
• Process customer transactions.
• Maintaining accurate customer records.
• Resolve customers issues and complaints effectively and efficiently.

2010-2011

CASHIER

Responsibilities:
• Greet customers and provide them with friendly and helpful service.
• Operate scanners, cash registers, scales, and other electronics needed during
the checkout processes.
• Answer customer questions and assist as needed.
• Balance the cash register and generate reports as needed.
• Resolve complaints, including processing refunds and returns.
• Bag purchases as needed if bagger is not present.
• Familiarize yourself with and follow store procedures for coupons, gift cards,
etc., and for the sale of alcohol and tobacco products.
• Maintain a neat and tidy workspace.