2015
Junior HIgh School
Dalandanan National High School
More Info About Me
Enthusiastic and motivated beginner seeking a general position to leverage my strong organizational skills, attention to detail, and passion for learning. Eager to contribute to a dynamic team and support the achievement of company goals while gaining valuable experience and professional growth.
My Skills and Competencies
Social Media Platforms: LinkedIn, Instagram, Facebook, Twitter
Communication & Collaboration: Zoom, Gmail, Google Drive, Google Calendar
Content Creation & Design: Canva, CapCut
AI & Productivity Tools: ChatGPT
Google Workspace: Google Docs, Google Sheets
Microsoft Office Suite: Microsoft Word, Excel, PowerPoint
E-commerce Platform: Shopify
Scheduling and Appointment Setting
Multitasking in High-Pressure Environments
Fast and Accurate Typing (42 WPM, 100% accuracy)
Data Entry
Customer Service Representative | Email, Chat & Call Support Specialist
Certificates
My Experience and Education
NOVEMBER 04, 2024
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FEBRUARY 09, 2025
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Advisor I , Customer Service under Operations for Healthcare)
The customer is calling to place an order for medical items such as medicine or any other items covered by their insurance, like food, medication, and bills.
MAY 31, 2022
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FEBRUARY 09, 2023
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Advisor I blended support under Hotel Reservation (Back Office) - Booking.com under Credit Control)
Helping customers with their commission concerns and disputes regarding the apartment or hotel they booked.
MAY 02, 2022
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MAY 30, 2022
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer Service under YNAP Luxury Branch or YOOX NET A PORTER / MR. PORTER and THE OUTNET)
Helping customers update their information, place an order, cancel items, process returns and refunds, and book a collection with DHL.
JANUARY 26, 2022
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APRIL 30, 2022
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer service under UNITED AIRLINES)
Helping customers book flights, reroute flights, and rebook them on another aircraft if their flight is canceled due to weather conditions.
SEPTEMBER 26, 2021
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DECEMBER 26, 2021
CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
(Customer service under MACY’S AND BLOOMINGDALE’S)
Helping customers update their information, place orders, cancel items, and process returns and refunds.
My Services
Customer Service Representative | Email, Chat & Call Support Specialist
I provide customer support via email, chat, and phone, resolving issues and ensuring timely, professional service.
Medical Virtual Assistant – Appointment Setter
Streamline scheduling, reminders, and follow-ups with a Medical VA—keep your practice organized and patient-focused.
Data Entry
Accurate and efficient data entry support to keep your records organized, updated, and easily accessible.
Amazon Virtual Assistant
Expert Amazon VA for product research, listing, order management, and customer support to grow your store efficiently.