Enthusiastic and motivated beginner seeking a general position to leverage my strong organizational skills, attention to detail, and passion for learning. Eager to contribute to a dynamic team and support the achievement of company goals while gaining valuable experience and professional growth.

* strong communication
* multitasking
* problem solving skills
* customer inquiries
* issue resolution
* order processing
* appointment scheduling
* data entry
* escalation handling

NOVEMBER 04, 2024 - FEBRUARY 09, 2025

Advisor I , Customer Service under Operations for Healthcare - Solutran.com.

The customer is calling to place an order for medical items such as medicine or any other items covered by their insurance, like food, medication, and bills.

MAY 31, 2022 - FEBRUARY 09, 2023

Advisor I blended support under Hotel Reservation (Back Office) - Booking.com under Credit Control

Helping customers with their commission concerns and disputes regarding the apartment or hotel they booked.

MAY 02, 2022 - MAY 30, 2022

Customer Service under YNAP Luxury Branch or YOOX NET A PORTER / MR. PORTER and THE OUTNET

Helping customers update their information, place an order, cancel items, process returns and refunds, and book a collection with DHL.

JANUARY 26, 2022 - APRIL 30, 2022

Customer service under UNITED AIRLINES

Helping customers book flights, reroute flights, and rebook them on another aircraft if their flight is canceled due to weather conditions.

SEPTEMBER 26, 2021 - DECEMBER 26, 2021

Customer service under MACY’S AND BLOOMINGDALE’S

Helping customers update their information, place orders, cancel items, and process returns and refunds.

* Social Media Platforms: LinkedIn, Instagram, Facebook, Twitter
* Communication & Collaboration: Zoom, Gmail, Google Drive, Google Calendar
* Content Creation & Design: Canva, CapCut
* AI & Productivity Tools: ChatGPT
* Google Workspace: Google Docs, Google Sheets
* Microsoft Office Suite: Microsoft Word, Excel, PowerPoint
* E-commerce Platform: Shopify
* Accounting Software (Basic Knowledge): Xero, QuickBooks

June 07, 2025

General Virtual Assistance Training

June 02, 2024

Bookkeeping with Xero and Quickbooks Live Tutorial

August 20, 2024

Social Media Marketing

December 14, 2022

Outstanding Performance Award - For achieving the best performance in productivity for Credit Control Extended.