Hi there, I am Maria Kriza Lorraine

Getting Acquainted with Me

Hello there! It's Raine, I am a dedicated Virtual Assistant, and I love working and collaborating with my colleagues and team within a fast-paced environment. I am a punctual and motivated individual who can work in a busy environment. I am most likely to become more efficient by working silently taking instructions from all levels and building up good working relationships with all colleagues. I am flexible, and reliable and possess excellent timekeeping skills.

My working experiences equipped me with the skills of handling and performing administrative tasks and managing social media accounts to deliver a quality of service.

I'm always open to connecting with fellow professionals, sharing insights, and exploring collaborative ventures. I am more eager to learn everyday. Please feel free to reach out and I'd love to connect with you.

Maria Kriza Lorraine Sadiwa Cruz
Valenzuela City, Philippines
mariakrizalorrainecruz@gmail.com
Freelancer
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My Skills and Competencies

Lead Generation
Basic Graphic and Photo Designing
Social Media Management
Data Management
Facebook Ads Management
Administrative Support
Email Management
Calendar Management
Organizational and Communication Skills
Detail Oriented

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
October 15, 2023
Lead Generation

I enrolled in the Lead Generation course at Pro VA so I can gain more knowledge on how I can get leads and turn them into future customers. In this course, we were taught about the different ways we can successfully get appropriate leads based on our client's perspective and line of business.

October 15, 2023
Executive Assistant

I enrolled in the Executive Assistant course at Pro Va to gain more knowledge on how we can successfully handle our client's day-to-day tasks. In this course, we were taught about the important skills that we should apply so that we can help our client grow their business.

October 07, 2023
Social Media Management

I enrolled in the Social Media Management course at Pro VA wherein we were taught about the strategies that we should use in managing the social media accounts of our future clients. We were given important guidelines on how we can successfully manage our client's business through their social media platforms.

September 24, 2023
Data Entry

I enrolled in a Data Entry training program at Pro VA wherein we were taught about the different Data Entry Tools and software, Understanding Data Entry Processes, Creating and Managing Data Entry Forms, Conversion and Compressing of Files, Microsoft Excel, Process of Data Scraping, Time Management & Productivity, Data Entry Virtual Assistant Workflow, Data Entry Application and Dealing and Communicating with Clients.

September 17, 2023
General Virtual Assistance

I enrolled in a General Virtual Assistance training program at Pro VA wherein we were taught about the different niches and skills on how to become a successful General Virtual Assistant and how we can handle and manage our future clients to help them have the ease of their other works so they can focus more and prioritize the business.

2017
Caregiving NC II

University of Perpetual Help - System Dalta

- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.
- Following a prescribed healthcare plan, may include assisting with exercise and administering medication.
- Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework.
- Providing emotional support and encouragement to perform necessary tasks.
- Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.
- Transporting or escorting the client to medical and other appointments.
- Monitoring and reporting changes in health, behavior, and needs.

2012
Bachelor of Science in Medical Technology

University of Perpetual Help - System Dalta

- I am an undergrad in this course but this will not stop me from believing and dreaming of becoming successful.

June 2023 - June 2024
Mapúa Malayan Digital College
(Admissions Advisor)

- Reviews college applications in the CRM Tools and makes recommendations regarding acceptance.
- Verify documents submitted by future students to make sure that it is all correct and complete.
- Advise the applicants or future students of the load units that they can take and the subjects that they will be enrolled in.
- Assist the applicants/students with their login credentials to be used in their online studying.
- Answer emails/SMS/calls from applicants about their enrollment inquiries
- Report necessary issues/concerns with the process to the superiors and executives if needed.
- Follow up on the applicant's documents if needed.
- Basic editing of simple documents if needed.

Mar 2022 - Apr 2023
Sykes Asia Inc. (Health Care)
(Customer Service Representative)

o Answer Inbound and Outbound Calls
o Answer the queries and concerns of the customers
o Provide technical support as needed
o Promote other products of the company
o Exhibits polite and professional communication via phone, e-mail, and mail.
o Supports team by performing tasks related to organization and strong communication.
o Provides information by answering questions and requests.
o Contributes to team effort by accomplishing related results as needed.
o Process product replacement of the customers depending on the issue encountered with the product.
o Process Prior Authorization, Prescription Refill, and Claim Requests on the CRM tools.
o Check on the delivery status of the product requested by the customer/client.

Aug 2019 - Jan 2022
Skin Rejuve Inc
(Executive Assistant)

- Answering phones and routing calls to the correct person or taking messages.
- Helping prepare for meetings.
- Record minutes from meetings.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Experience as a virtual assistant.
- Opening, sorting, and distributing incoming faxes, emails, and other correspondence.
- Provide general administrative support.

Feb 2018 - Feb 2019
St. Jude General Hospital and Medical Center
(Nursing Assistant)

o Help patients and assist patients
o Clean and bathe patients or residents
o Maintain patients’ hygiene and change bedding
o Turn, reposition, and move patients between wheelchairs, seats, and beds
o Serve meals and helped patients eat their food
o Measure vital signs like blood pressure and temperature
o Listen to patients regarding any health concerns they might have and report details to a Registered Nurse or Doctor
o Input and update data of the patients on the CRM Tools.

My Services

Lead Generation

Lead generation is a crucial aspect of business development. It involves identifying and attracting potential customers

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Basic Image and Graphic Design

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Administrative Management

Perform admin tasks such as calendar and email management using CRM Tools.


Works

Executive Virtual Assista...

Data Entry

Medical Virtual Assistant

Let's work together !

I am available for freelance projects.
Hire Me

Ready to connect with me?
Get In Touch:

Address :
Valenzuela City,
Philippines
Email :
mariakrizalorrainecruz@gmail.com


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