2002
Bachelor of Science in Electrical Engineering
University of Mindanao.
More Info About Me
Five years ago, I was a Management Information System Associate (MIS Associates)and Secretary to the Executive Vice President (EVP) of a manufacturing company (RDL Pharmaceutical Company Inc.). Multitasking is the most challenging part of it, and I was able to handle it well. But for personal reasons, I needed to quit my corporate job.
As an MIS Associate, I am the one responsible for establishing work procedures and schedules and keeping track of the daily work of our technical staff. I am also the one who set up and maintained a paper and electronic filing system for records.
As a Secretary to the EVP, I am the one responsible for supporting executives and management. I also provide administrative support and perform numerous duties, including writing correspondence, emailing, handling visitors, routing calls, and answering questions and requests.
I am excellent in MS WORD and EXCEL, I am also good at research and typing. I also have experience in working as a part-time virtual assistant. I was handling the customer support live chat and email.
Recently, I am working as an E-commerce customer support. Part of my tasks is tracking orders to specific carriers and answering customer emails as well as answering customer queries, chargebacks, Stripe, and Paypal refunds.
I am hoping to find another opportunity to have a stable job and stream of income, at the same time, I also hope that I can help you build your business while I practice the skills I already have and learn more as I grow with you.
My Skills and Competencies
Product Listing
Product Research
Supplier Research
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
February 2024
-
November 2024
Double Thinking
(Customer Support)
Email Support
Customer service / Chat support
Answering emails on store emails
January 2023
-
February 2024
Lamoon Ltd
(Virtual Assistant)
Customer service / Chat support
Answering emails on store emails
Paypal Disputes and Refunds
August 2018
-
May 2019
Black Swan Traffic
(Virtual Assistant)
Customer service / Chat Support on
- Facebook live chat
- Tawk.to live chat
- Manages company email
2014
-
2017
RDL Pharmaceutical Laboratory Inc.
(Secretary of the Vice President)
- Maintain hard copy and electronic filing system.
- Conduct searches to find needed information, using such sources as
the Internet.
- Tracks office supplies and orders replacements as required
- Greet and receive visitors
- Schedule meetings and arrange conference rooms.
- Alert manager about cancelations or new meetings
- Relay directives, instructions, and assignments to executives
- Operate office equipment, such as photocopy machine and scanner.
- Receive and relay telephone messages.
- Prepare confidential and sensitive documents.
- Handle information requests.
- Determine matters of top priority and handle them accordingly
2011
-
2017
RDL Pharmaceutical Laboratory Inc
(IT)
- Takes responsibility in reproducing needed documents for all staffs
- Handling the distribution of those documents, scanning and proofreads the papers before distributing it
- Performs documentation audit
- Making sure that all documents follow company policy guidelines
- Codes and labels all files for easy monitoring and tracing of documents
My Services
Virtual Assistant
Customer service / Chat support Answering emails on store emails Paypal Disputes and Refunds
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.