2014
Computer secretarial with call center overview
Clark College of Science and technology
More Info About Me
Hi, I'm Angela, a dedicated and client-focused secretary with 5+ years of experience in office management procedures. I have a strong understanding of MS Office and vendor management systems. I prioritize excellent customer service, attention to detail, and organization in my work.
In my previous role, I successfully managed 5 sales associates, implementing a time management system that increased sales efficiency and achieved the biggest target for the year, resulting in a nearly 30% increase from previous years.
As a dynamic college graduate, I possess strong communication skills and project management abilities. I am seeking a school secretarial role where I can utilize my organizational skills to provide administrative support to your team.
Furthermore, with over 1 year of experience in information and data security as a CRM support professional, I emphasize the importance of data security planning for business growth. I specialize in creating effective security strategies, improving data integrity, and enhancing customer retention.
During my tenure, I guided new staff, provided training, and implemented a new customer feedback system that resulted in a significant increase of 45% in customer satisfaction.
I am confident that my skills, knowledge, and dedication will contribute positively to your organization.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Convertical Network
(CRM SUPPORT/Back office)
◘ Collaborating across teams to enhance the customer experience
◘ Collecting and analyzing customer data
◘ Managing multiple tasks in a fast-paced environment
◘ Collaborating effectively with customer care team members
◘ Using CRM systems for relationship management
◘ Providing software training to employees for customer data tracking
◘ Analyzing workflows and documenting solutions with MS Office and Google Sheets
◘ Improving CRM training and guidance for data compliance and consistency
◘Setting up promotions and generating reports in CRM
◘Optimizing system resources and customization for user efficiency
2016
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2019
FAB Enterprises
(Office Secretary)
◘ Client and supplier communication: Promptly and professionally handling emails and phone calls, addressing inquiries, and providing assistance to clients and suppliers.
◘ Team management: Effectively overseeing and supporting a team of five sales associates, assigning tasks, providing guidance, and ensuring productivity and success.
◘ Purchase order management: Reviewing and updating purchase orders, ensuring accuracy, coordinating with suppliers, and resolving discrepancies.
◘ Meeting coordination: Organizing and scheduling meetings, preparing agendas, managing logistics, and documenting minutes for follow-up.
◘ Sales performance analysis: Tracking and analyzing sales data per sales associate, generating reports, and providing feedback for improvement.
◘ Inventory management: Monitoring inventory levels, coordinating with suppliers, conducting audits, and optimizing stock management.
◘ Supplier meeting scheduling: Coordinating and arranging meetings with current and new suppliers for business discussions and product partnerships.
◘ Data management for new store openings: Gathering and organizing data for a new store or mini-mart openings, updating records, coordinating with stakeholders, and ensuring proper filing and organization for easy retrieval.
These skills require organizational abilities, communication, attention to detail, analytical skills, and the ability to prioritize tasks while collaborating with multiple stakeholders to ensure effective sales and inventory management.
2014
-
2016
Phil Happy Travel and Tours
(Office Secretary)
◘ Organizational skills for managing travel itineraries and documents effectively.
◘ Strong communication for coordinating with clients, suppliers, and team members.
◘ Knowledge of travel booking systems for efficient reservations.
◘ Proficiency in office software for document management.
◘ Attention to detail for accurate data entry and record-keeping.
◘ Research skills for gathering information on destinations and accommodations.
◘ Familiarity with travel regulations and requirements.
◘ Customer service orientation for assisting clients with bookings.
◘ Budgeting and financial management skills for handling transactions.
◘ Problem-solving abilities for resolving travel-related issues.
◘ Multitasking and time management to handle multiple requests.
◘ Interpersonal skills for building relationships with stakeholders.
◘ Flexibility and adaptability for handling unexpected changes.
◘ Language proficiency for effective international communication.
◘ Professionalism and confidentiality in handling sensitive information.
May 2020
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Present
GG's Gotomix
(Social Media Manager)
GG's Gotomix (Own Food Business)
◘ Managing social media platforms and campaigns
◘ Creating and scheduling engaging content
◘ Monitoring and moderating online interactions
◘ Analyzing performance metrics
◘ Implement strategies to increase brand visibility, engagement, and growth.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.