Clark College of Science and Technology, Mabalacat City,Philippines

Course: Computer Secretarial

• Associate Degree

CRM Support

Convertical Network

◘ Collecting and analyzing customer data
◘ Managing multiple tasks in a fast-paced environment
◘ Collaborating effectively with customer care team members
◘ Using CRM systems for relationship management
◘ Providing software training to employees for customer data tracking
◘ Analyzing workflows and documenting solutions with MS Office and Google Sheets
◘ Improving CRM training and guidance for data compliance and consistency
◘ Setting up promotions and generating reports in CRM
◘ Optimizing system resources and customization for user efficiency
◘ Collaborating across teams to enhance the customer experience

Social Media Manager

GG's Gotomix (Own food Business)

◘ Managing social media platforms and campaigns
◘ Creating and scheduling engaging content
◘ Monitoring and moderating online interactions
◘ Answering orders and inquiries
◘ Analyzing performance metrics
◘ Implement strategies to increase brand visibility, engagement, and growth

Office/Personal Secretary

FAB Enterprises

◘ Adept at client and supplier communication, team management, and purchase order handling
◘ Meeting coordination, sales performance analysis, inventory management
◘ Supplier meeting scheduling, and data management for new store openings
◘ Strong organizational, communication, attention to detail, and analytical skills
◘ Collaborate with stakeholders for effective sales and inventory management
◘ Minutes of the Meeting and Agendas
◘ Answering emails and phone calls
◘ Professionalism and confidentiality in handling sensitive information

Office Secretary

Phil Happy Travel and Tours

◘ Strong organizational and communication skills for managing travel itineraries, and coordinating with clients, suppliers, and team members
◘ Knowledge of travel booking systems and proficiency in office software for efficient reservations and document management
◘ Attention to detail for accurate data entry and record-keeping. Research skills for gathering destination and accommodation information
◘ Familiarity with travel regulations and requirements. Customer service orientation for assisting clients
◘ Budgeting and financial management skills. Problem-solving abilities for resolving travel-related issues
◘ Multitasking and time management to handle multiple requests. Interpersonal skills for building relationships
◘ Answering emails and phone calls
◘ Flexibility and adaptability for handling changes
◘ Language proficiency for effective communication
◘ Professionalism and confidentiality in handling sensitive information