2015
BS Information Technology
Romblon State University
More Info About Me
I am a single parent of 4 children. I am the bread winner of my family. I am college undergraduate took up Bachelors of Science in Information Technology in Romblon State University, I completed my 2 yrs college without back subject. The reason why I did not continue my studies because of family matter. But I am looking forward to finish my college degree not for myself but for my children.
I am working as Customer Service Representative in one of the Business Process Outsourcings. On my first company I've been for 1 year and 9 months and I assign in two project first I handled Telco Account and then Healthcare Account after 9 months, I've employed in my present BPO company were I assign to project as one of the recruiter for a International Logistic Company. I've been so grateful that I've been part of the BPO industry for more than 2 years.
And now I want to change my career were I will have more time with my family and also to have enough income to provide my family daily need especially that my first born will be entering in the college. So I look forward to this line of work as a Virtual Assistance to have a client that will give enough resource to me.
Customer Service
Data Entry
Bookkeeping
Medical Virtual Assistace
Certificates
×
![]()
My Experience and Education
2022
-
2023
Accenture Inc
(Customer Service Associates)
* Calling the customer to assist to have an schedule for their first day of work
* Calling customer to follow up with their documents
* Calling the customer explaining the details for their first day of work
* Sending email and text for the inquiry of customer
2020
-
2022
Alorica Philippines
(Customer Service Representative)
* Assisting customers have an appointment with their doctors
* Explaining about their bills in specific procedures
*Providing and explaining about the medication on how much the copayment and what tier fall there medication
* Giving rewards for the monthly reward for walking
* Explaining the benefits and programs covered under their plan for the year
2018
-
2020
Kitchen Care Consultancy Philippines
(Service Ambassador/ Guest Service Associate)
*Serving guest with food and beverage in a positive and friendly manner
*Present ordered choices in a prompt and efficient manner
*Anserwing internal and external call
*Provides guest request for assistance and coordinate with housekeeping, bell service
maintaining guest records and functioning as runner by sending guest request to the room based on standard operation procedure.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.