Mae Krisselda Reta

General Virtual Assistance
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Contact Information
  • maereta.magic@gmail.com
  • +63 926 897 1137
  • Pasay City, Philippine
Objectives

To secure a challenging position that will allow
me to utilize my management skills with good
moral character, adequate knowledge, and skills
for positions in line with my educational
background or other positions available.

Education
2014-2015

Romblon State University - Cajidiocan Campus, Bachelor of Science in Information Technology

Complete 2 years without back subject
Undergraduate

WorkvExperience
2018-2020

Kitchen Care Consultancy Philippines - Hilton Hotel Manila, Service Ambassador/Guest Service Associate

*Serving guest with food and beverage in a positive and friendly manner
*Present ordered choices in a prompt and efficient manner
*Anserwing internal and external call
*Provides guest request for assistance and coordinate with housekeeping, bell service
maintaining guest records and functioning as runner by sending guest request to the room based on standard operation procedure.
*Keep guest record every day in accurately.

2020-2022

Alorica Philippines, Customer Service Representative

* Assisting customers to have an appointment with their doctors
* Explaining about their bills in specific procedures
*Providing and explaining about the medication on how much the copayment and what tier fall there medication
* Giving rewards for the monthly reward for walking
* Explaining the benefits and programs covered under their plan for the year
*Assisting in looking specialist doctor under plan

2022 up to present

Accenture Inc., Customer Service Associate (Recruiter)

* Calling the customer to assist to have an schedule for their first day of work
* Calling customer to follow up with their documents
* Calling the customer explaining the details for their first day of work
* Sending email and text for the inquiry of customer
*Receiving inbound call

Porfolio
February 2023

Online Bookkeeper (Trainee) (Quickbook), Prova PH

*Collecting date of all invoice transaction
*Record the transaction per day
*Run report every end of he month