2023
Bachelor of Science in Information Technology
AMA Computer College
Get To Know Me
A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. With extensive knowledge in Customer Service, Administrative Tasks, Data Entry, and Recruitment. I am passionate about delivering exceptional service, exceeding expectations, and fostering strong relationships with clients and customers.
My Skills and Competencies
Social Media Management
Amazon Specialist
Data Entry
Product Research
Product Sourcing (Online Arbitrage)
Keyword Research
Product Listing
Product Listing Flatfile
Certificates
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My Experience and Education
2022
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2023
24HRPO Inc.
(Human Resource Specialist)
Delivers offshore-based recruitment services to our clients in the US.
• Covers different tasks in active and passive sourcing, including sourcing, screening, interviewing, and evaluating candidates.
• Formats resumes meeting client expectations.
• Facilitates candidate and employer scheduling and coordination and ongoing candidate engagement.
• Experience with multiple sourcing techniques and platforms
• Experience with recruiting in healthcare (Registered Nurse, CT Technology, Radiology Technology, Mammo Technologist, Nuclear Medicine Technology, outpatient services, and or clinical and support staff)
• Experience with recruiting in information technology (Senior Programmer, Full Stack Developer, Senior Windows Server Administrator, Enterprise Firewall Administrator and etc.)
2021
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2021
iQor
(Account Specialist/ Technical Support Representative)
Took calls regarding various account information and provided tailored assistance to clients to determine the best options for account resolutions.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determined charges for services requested, collect deposits or payments or arrange for billing. • Resolve technical issues related to network interruptions
2020
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2020
Alorica
(Technical Support Representative)
Assumes ownership of every interaction to resolve customer concerns driving first-call resolution.
• Administer Tier II support for inbound agents regarding policy and procedures as well as system navigation and support.
• Further knowledge of phone skills within various areas of the bank to handle complex scenarios.
• Collaborated with over 30 task groups to deliver a prompt resolution to escalated customer concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Recruiter/ Human Resource Specialist
I help you find the best candidates for your open positions, quickly and efficiently.
Customer Service Representative
I prioritize quick resolution of customer issues, aiming to resolve all inquiries in a timely and efficient manner.