Mae Flor Malayao

Virtual Assistant I Customer Service Representative I Human Resource Specialist I Data Entry
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Contact Information
  • maeflor2405@gmail.com
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  • +639 465 598 863
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  • Batangas City, Philippines
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  • live:.cid.48fd4a1826a19ce4
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  • facebook.com/maeflor.malayao
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  • linkedin.com/in/mae-flor-malayao-19b8601b8/
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About

A self-motivated professional that thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. With extensive knowledge in Customer Service, Administrative Tasks, Data Entry, and Recruitment. I am passionate about delivering exceptional service, exceeding expectations, and fostering strong relationships with clients and customers.
Area of Expertise

Social Media Management

Amazon Specialist

Data Entry

Product Research

Product Sourcing (Online Arbitrage)

Keyword Research

Product Listing

Product Listing Flatfile

Experience
March 2022 to Present

Human Resource Specialist

• Delivers offshore-based recruitment services to our clients in the US.
• Covers different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, and evaluating candidates.
• Formats resumes meeting client expectations.
• Facilitates candidate and employer scheduling and coordination as well as ongoing candidate engagement.
• Fosters long-term relationships with candidates and clients.
• Research new technologies
May 2021 to December 2021

Account Specialist

• Took calls regarding various account information and provided tailored assistance to clients to determined best options for account resolutions.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determined charges for services requested, collect deposits or payments, or arrange for billing.
January 2020 to October 2020

Technical Support Representative

• Supported customers with basic technical support for current and past software releases.
• Assisted clients with general support for hardware, peripherals, network connections, and external software.
• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Scholastic Record
August 2020 - Present

Bachelor of Science in Information technology (Undergraduate), AMA Computer College

June 2016 - April 2018

Senior High School (Accountancy, Business, and Management), Asian Institute of Computer Studies

Tools and Software

Google Suite, MS Office, Slack, Keepa, FBA Calculator, SAS or SellerAMP,

Zoho, MS Teams, Skype, Zoom, RingCentral, Outlook, Anydesk

Certification
March 2023

Amazon VA In-Depth - Online Course

Course outline: Understanding Amazon Platform, Business Model, Amazon VA Task, How Dropshipping Works, Tactical Arbitrage, Wholesaling Process, AWS Pricing, Amazon Product Listing, -Ordering, Shipping & Delivery, Merch by Amazon, Live Creating Listing, How to Find PROFITABLE Product Ideas and How to Find a Supplier.