2017
Bachelor of Science in Computer Science
University of the Philippines, Los Baños Laguna
About ME
Mae has over four years of experience working as a customer service representative, three years as a line/product trainer for a BPO company for US accounts, and more than two years in social media management and marketing.
As a social media manager, Mae is responsible for helping her clients grow their businesses or even their personal lives through social media. Her most valuable skill sets are content creation, graphic designing, copywriting, management, and customer service. Her degree in Computer Science has given her a technological advantage and a broader perspective on problems, which are helpful when working to solve more complex tasks. In her spare time, Mae enjoys taking free online courses, watching anime, and playing Dota 2.
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Customer Service
Content Creation
Article Writing
Podcast Management
Certificates
My Experience and Education
December 2022
-
Present
Renee Speaks
(Podcast Producer)
- Concept Development and Scriptwriting
- Guest Booking
- Communications
- Recording
- Editing
- Post-Production Enhancements
May 17, 2022
-
Present
Executive Help Now!
(Social Media Manager)
-Manage the client's social media accounts
-Create content consistent with the client's brand voice and tone.
-Respond to customer inquiries and comments as needed.
August 2019
-
April 2022
Hinduja Global Solutions Inc. / HGS Healthcare / Betaine
(Line/Product Trainer)
Train and guide new employees.
Upskilling of tenured employees.
Maintaining an up-to-date and accurate record of trainee progress and achievements
Communicating the correct information and handling any questions from trainees
Coaching sessions with trainees
September 2016
-
July 2019
Hinduja Global Solutions Inc. / HGS Healthcare / Betaine
(Customer Service Representative)
Help providers with questions on benefits and eligibility of patients
Handle claims inquiries and disputes
(US Health Insurance Account)
January 2020
-
March 2022
Juan Alfonso (Personal Blog, 2K followers)
(Social Media Manager)
Managing posts, engaging, responding to messages, creating contents.
https://www.facebook.com/1alfonso.b
May 2021
-
December 2021
L.A. Tienda (16K followers)
(Social Media Manager)
Managing posts, engaging, responding to messages
https://www.facebook.com/LATiendaCavite
May 2013
-
January 2015
Convergys Corporation
(Sales and Service Representative 3)
Handle general, billing, and basic technical inquiries
Help customers in unlocking their online and mobile app account
(US Telco Account)
February 2021
-
December 2021
Daily Movement Webshop (900+ followers)
(Social Media Manager)
Managing posts, engaging, responding to messages
https://www.facebook.com/DailyMovementWebshop
My Services
Podcast Production
I'll bring a wealth of experience in every aspect of podcast production, from concept development and scriptwriting to r
Social Media Management
Overseeing a company's interactions with the public by implementing social media platforms' content strategies
Graphic Design
Developing creative, consistent brand-specific designs
Article Writing
Providing written content for companies in the form of articles and other creative content
Customer Service
Answering calls/emails, addressing customers’ questions about products and services
Testimonials
Renee H.
"Mae, I can't thank you enough for all of your support and encouragement over this past year. If it weren't for you making me "go for it", there would be no Renee Speaks!... Your contributions are innumerable and I'm forever grateful."
Alex M.
Mae was super helpful!! Thanks very much, Mae.
Boaz M.
Very nice freelancer. Very professional, very fair
She did the job quickly and for the best, I will continue to work with her again