Bachelor of Science in Computer Science
University of the Philippines, Los Baños Laguna
Mae has over four years of experience working as a customer service representative, three years as a line/product trainer for a BPO company for US accounts, and more than two years in social media management and marketing.
As a social media manager, Mae is responsible for helping her clients grow their businesses or even their personal lives through social media. Her most valuable skill sets are content creation, graphic designing, copywriting, management, and customer service. Her degree in Computer Science has given her a technological advantage and a broader perspective on problems, which are helpful when working to solve more complex tasks. In her spare time, Mae enjoys taking free online courses, watching anime, and playing Dota 2.
University of the Philippines, Los Baños Laguna
- Concept Development and Scriptwriting
- Guest Booking
- Communications
- Recording
- Editing
- Post-Production Enhancements
-Manage the client's social media accounts
-Create content consistent with the client's brand voice and tone.
-Respond to customer inquiries and comments as needed.
Train and guide new employees.
Upskilling of tenured employees.
Maintaining an up-to-date and accurate record of trainee progress and achievements
Communicating the correct information and handling any questions from trainees
Coaching sessions with trainees
Help providers with questions on benefits and eligibility of patients
Handle claims inquiries and disputes
(US Health Insurance Account)
Managing posts, engaging, responding to messages, creating contents.
https://www.facebook.com/1alfonso.b
Managing posts, engaging, responding to messages
https://www.facebook.com/LATiendaCavite
Handle general, billing, and basic technical inquiries
Help customers in unlocking their online and mobile app account
(US Telco Account)
Managing posts, engaging, responding to messages
https://www.facebook.com/DailyMovementWebshop
I'll bring a wealth of experience in every aspect of podcast production, from concept development and scriptwriting to r
Overseeing a company's interactions with the public by implementing social media platforms' content strategies
Developing creative, consistent brand-specific designs
Providing written content for companies in the form of articles and other creative content
Answering calls/emails, addressing customers’ questions about products and services
"Mae, I can't thank you enough for all of your support and encouragement over this past year. If it weren't for you making me "go for it", there would be no Renee Speaks!... Your contributions are innumerable and I'm forever grateful."
Mae was super helpful!! Thanks very much, Mae.
Very nice freelancer. Very professional, very fair
She did the job quickly and for the best, I will continue to work with her again