Birthday, August 9, 1994

Civil Status, Single

2010 - 2013, 2015-2017

BS Computer Science, University of the Philippines, Los Baños

May 2013 - January 2015

SALES AND SERVICE REPRESENTATIVE 3, CONVERGYS CORPORATION

Handle general, billing, and basic technical inquiries
Help customers in unlocking their online and mobile app account
(US Telco Account)

September 2016 - July 2019

CUSTOMER SERVICE REPRESENTATIVE, HINDUJA GLOBAL SOLUTIONS INC. / HGS HEALTHCARE / BETAINE

Help providers with questions on benefits and eligibility of patients
Handle claims inquiries and disputes
(US Health Insurance Account)

August 2019 - April 2022

LINE/PRODUCT TRAINER, HINDUJA GLOBAL SOLUTIONS INC. / HGS HEALTHCARE / BETAINE

Train and guide new employees.
Upskilling of tenured employees.
Maintaining an up-to-date and accurate record of trainee progress and achievements
Communicating the correct information and handling any questions from trainees
Coaching sessions with trainees