2016
BS Tourism Management
STI College Balagtas
More Info About Me
I'm a passionate, committed customer service professional working at a contact center. I am exceptional at answering client demands, resolving problems, and assuring satisfaction thanks to my more than four years of expertise. I can use call center software and I'm good at communicating and fixing problems. I do well in hectic situations, maintain composure under stress, and am dedicated to constant development. Let's work to provide exceptional client experiences!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
TaskUs Inc.
(Customer Service Representative)
Manage Customer inquiries through Chat, Emails and Phone, Maintaining a positive, emphatic, and professional attitude toward customers at all time and acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Providing feedback on the efficiency of the customer service process.
2017
-
2018
Convergys Philippine
(Customer Service Representative)
Manage large amounts of incoming phone calls.Identify and access customer's needs to achieve satisfaction. Provide accurate, valid and complete information by using the right method, process and tools.Keeps records of customer interactions, processes customer accounts and file documents, Billing adjustment and advised Basic Troubleshooting for their internet/landline connection.
2016
-
2017
New Solanie Hotel
(Inventory Staff)
Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.