2018
Bs- Psychology
Bulacan State University
More Info About Me
Results-driven customer service representative with 3 years and 7 months of experience in delivering outstanding service to diverse customer bases. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Proficient in managing social media platforms, creating engaging content, and driving brand awareness. Excellent communication and problem-solving abilities with a strong commitment to delivering exceptional customer experiences.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Business Navigation & Solutions, LLC
(Social Media Manager)
Managed social media accounts and created content for various platforms. Responded to client emails and inquiries in a timely and professional manner. Scheduled appointments and coordinated with clients and team members. Conducted data entry and analyzed social media performance metrics. Conducted internet research to identify industry trends and opportunities.
2021
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2022
TaskUs
(Technical Support)
TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash We help them with how to create timesheets, and export to their payroll providers Processing pay runs We are helping them to manage employee scheduling through the software. Inbound and outbound calls. Answering Chat and Email concerns. Performing some basic troubleshooting steps on the account
2020
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2020
Easwest BPO company
(Performance Specialist WBI OE Customer Service)
Eastwest BPO is a VOIP telco firm that offers software development, Digital Marketing, BPO services and many more We are offering affordable quality merchandise to our customers, Assisting them to process their orders. Helping them to track their orders. Processing their refunds. Assisting them on how to sign up to our website
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.