Iqor, Clark Philippines (Metro by T-Mobile

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries.
Manage large amounts of incoming phone calls Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Homebased Email and Chat Support Motion Global Philippines

Motion Global operates the SmartBuyGlasses Optical Group, a leading global designer eyewear e-retailer.
Prompt chat and email response to customers
I assist consumers with complaints and questions, as well as offering details on a range of products and services, as well as waiting for orders and execute returns.
I Process the orders, forms, registrations, and requests

Customer Service Representative Teletech Pampanga (T-mobile)

TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX.
Assisted customers with concerns and questions about their accounts, devices, and services.
Offer services and products that would benefit the customer in using their phone with T-mobile
Build rapport with tenured customers by acknowledging their loyalty as customers and showing concern for their questions no matter how long they have been a customer.
Answer 30-60 inbound calls
Describe merchandise and explain the use, operation, and care of merchandise to customers.
Recommend select, and help locate or obtain merchandise based on customers' needs and desires.
Compute sales prices, and total purchases and receive and process cash or credit payments.

Perfomance Specialist WBI OE Customer Service in Easwest BPO company

Eastwest BPO is a VOIP telco firm that offers software development, Digital Marketing, BPO services and many more
We are offering affordable quality merchandise to our customers,
Assisting them to process their orders.
Helping them to track their orders.
Processing their refunds.
Assisting them on how to sign up to our website

Technical Support TaskUs (Deputy account)

TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash
We help them with how to create timesheets, and export to their payroll providers
Processing pay runs
We are helping them to manage employee scheduling through the software.
Inbound and outbound calls.
Answering Chat and Email concerns.
Performing some basic troubleshooting steps on the account

Social Media Manager & SEO

Managed social media accounts and created content for various platforms.
Responded to client emails and inquiries in a timely and professional manner.
Scheduled appointments and coordinated with clients and team members.
Conducted data entry and analyzed social media performance metrics.
Conducted internet research to identify industry trends and opportunities.