Hey I am Lubern

More Info About Me

“If you can’t beat fear, just do it scared.” I’m often described as a strong, independent woman. I’m a frequent traveler and my goal is to travel more distant destinations. With over six years of experience in the BPO industry, I thrive in roles that allow me to work with customer service, data entry & management, formulas and numbers, finding both comfort and challenge in the details.

Lubern Cabantug
Davao City, Philippines
lubernccabantug@gmail.com
Freelancer
Check my CV View Work Hire Me

Data Managagement

Data Entry
Customer Service
Data Analysis
Administrative Task
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2012-2014 (Undergraduate)
Bachelor of Science in Information Technology

AMA Computer College

2010-2012 (Undergraduate)
Bachelor of Science in Information Technolofy

Holy Cross of Davao College

2021 - 2024
ibex Global Solutions
(Quality Assurance Analyst)

-Audits the agents call to ensure quality service and provides feedback
-Analyze detractors and sent email callouts for disciplinary actions
-Build reports and dashboards on site’s performance
-Conduct QA talk for new hires

2021 - 2021
ibex Global Solutions
(Customer Service Representative)

Process passengers’ flight booking, rebooking and refund requests
Resolved flight disruption and misconnection concerns

2021 - 2022
Concentrix Inc
(Customer Advisor)

Resolved customers’ payment request, billing concerns and technical issues

2019 - 2019
Awesome OS
(Customer Service Representative)

Answered queries about the status of members’ orders via email
Process replacement for damage or undelivered packages

2016 - 2019
Alorica Inc.
(Customer Service Representative / SME / In-house Real Time Analyst)

In-house Real Time Analyst
-Monitored queues and sent callouts
-Submitted reports on agent’s scores, status and auxiliary activities

Mentor/SME
-Assisted trainees with customer queries, tool navigation and took escalated calls

Customer Service Representative
-Answer billing queries and payment processing
-Troubleshoot internet and device issues


Works

Data Entry and Report Man...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao City,
Philippines
Email :
lubernccabantug@gmail.com


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