As the Social Media Manager for my Facebook page dedicated to Elyn's Cakes, I oversee every aspect of the business, from capturing high-quality cakes/product photos and videos to ensuring timely delivery to customers. I strategically develop and implement engaging social media campaigns that enhance my product visibility and drive customer engagement. My responsibilities include creating and curating compelling content, monitoring audience interactions and providing exceptional customer service by promptly addressing orders, inquiries and feedback. I analyze social media metrics to refine strategies, optimize performance and foster community growth. By staying updated on industry trends and competitor activities, I continually identify new opportunities for innovation, ensuring a customer-centric approach that builds loyalty and satisfaction.

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