2010
Bachelor of Technical Teacher Education
Marikina Polytechnic College
Social Media Manager & Customer Support Lead
With a degree in Technical Teacher Education and specialized VA training, I bring a unique blend of communication and problem-solving skills.
I have 4 years of proven experience as a Customer Service Representative, specifically managing a high-volume delivery service account. This experience has honed my ability to handle customer inquiries and resolve issues efficiently. I also have 1 year of experience as a Computer Teacher, demonstrating my ability to explain technical concepts clearly. I also have 4 years of experience as an Administrative Assistant, showcasing my organizational and multitasking skills.
I am a quick learner and adaptable. I am ready to contribute my skills and experience to your team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
TTEC PH
(CSR)
Assist customers with services concern and provide the best solutions for their needs by a variety of communication channels (voice, email and chat).
2017
-
2018
Bacolod Academy of Culinary Arts
(Secretary for Tyrol restaurant and Academy)
Payroll, payables and other Admin Task. Updating Restaurant Employees and students’ records.
2016
-
2017
Nazareth Christian School of Antipolo
(Computer Teacher)
Teaching Computer from Grade 1-10
2011
-
2015
Avesco Marketing Corp
(Secretary)
Prepares quotations/ Letters/Invoices/DR and shipping docs for the client.
Assist clients with pick-up items
Monitors fax/e-mail for the department.
Prepares Tempo/reimbursement (department expenses)
Control of the department’s office supplies.
Updating the Department Weekly & Monthly Sales report.
Reports directly to TMI Products Marketing Manager.
2016
-
2017
BreadTalk PH
(HR Assistant)
Updating the 201 Files/ New Hires Report & Status Report.
Initial Screening, Initial testing & Initial Interview to the applicant.
Coordinating with the heads about the trade test and other related matters.
Background Investigation for newly hire employee.
Preliminary orientation for newly hire employee.
Payroll Assistant
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.