2012
Bachelor of Science in Hotel and Restaurant Management
University of Cebu Lapu-lapu and Mandaue
More Info About Me
As a proactive and well-rounded individual, I take pride in my hardworking nature and self-starter mentality. I am always eager to try new things and take on challenges with a positive attitude. My dedication to excellence and willingness to learn make me a valuable asset to any team.
With 8 years of experience in the tourism industry as a Duty Manager and Frontdesk Supervisor, I have honed my skills in addressing guest complaints and handling inquiries. I am confident in my ability to provide exceptional customer service and maintain a professional demeanor in any situation.
While I am new to the virtual assistant role, I am highly motivated to learn and grow in this field. I am open to new opportunities for learning and training that will enable me to excel in my work. As a virtual assistant, I am committed to providing efficient and effective support to my clients, and I am excited to contribute my skills and experience to help them achieve their goals.
Overall, I am a dedicated and enthusiastic individual who is eager to take on new challenges and make a positive impact in any role I undertake.
My Skills and Competencies
Email Management
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
Pantation Bay Resort and Spa
(Duty Manager)
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- I utilized proactive problem-solving skills to swiftly and efficiently resolve issues, thereby minimizing any operational disruptions.
- Held regular briefings and motivating staff to achieve exceptional results for guests.
2018
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2019
Pantation Bay Resort and Spa
(Assistant Duty Manager)
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- I utilized proactive problem-solving skills to swiftly and efficiently resolve issues, thereby minimizing any operational disruptions.
- Held regular briefings and motivating staff to achieve exceptional results for guests.
2017
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2018
Plantation Bay Resort and Spa
(Front Office Supervisor)
- Delivered customer service and Micros Opera training for the staff.
- Monitored operations to ensure staff carried out their roles according to individual job description.
- Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious workflow.
- Managed performance appraisals for the staff and communicating feedback through appraisals.
2016
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2017
Plantation Bay Resort and Spa
(Senior Guest Services Officer)
2013
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2016
Plantation Bay Resort and Spa
(Guest Services Officer)
2012
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2013
Plantation Bay Resort and Spa
(Food Attendant)
My Services
Email Management
Email Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.