June 2019 – December 2020
Duty Manager
Plantation Bay Resort and Spa- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- I utilized proactive problem-solving skills to swiftly and efficiently resolve issues, thereby minimizing any operational disruptions.
- I regularly conducted briefings to motivate my staff to deliver exceptional results for our guests.
- Handled thorough internal and external surveillance, patrolling grounds and closely monitoring CCTV to detect incidents.
October 2018 – June 2019
Assistant Duty Manager
Plantation Bay Resort and SpaThe same job description with the Duty Manager.
January 2017 – October 2018
Front Office Supervisor
Plantation Bay Resort and Spa- Delivered customer service and Micros Opera training for the staff.
- Monitored operations to ensure staff carried out their roles according to individual job description.
- Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious workflow.
- Managed performance appraisals for the staff and communicating feedback through appraisals.