2018
Bachelor of Science in Industrial Technology major in Computer Technology
Lapu – Lapu City College (LLCC)
More Info About Me
I’m a performance-driven professional with solid experience in customer support, back-office tasks, and quality assurance. Skilled across voice, chat, and email channels, I consistently uphold quality standards and support team performance. Currently wrapping up my role as a Quality Analyst, where I focus on audits for product enrichment and mapping. I thrive in fast-paced settings and am dedicated to efficiency, collaboration, and growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2025
Office Partners 360
(Customer Service Representative/Administrative Support/Quality Analyst)
As a Quality Analyst, I conduct audits for product enrichment, mapping, and compliance filings, ensuring accuracy and adherence to regulatory standards. I generate reports, recommend process improvements, and support client-specific projects. Previously, I was a Customer Service Representative handling inquiries across email, chat, and SMS, resolving order issues, and coordinating with suppliers to ensure accurate product information.
2018
-
2019
TeleTech
(Customer Service Representative)
Responded to customer inquiries by phone, managed orders, renewals, and cancellations, ensured high retention rates, resolved billing issues, and scheduled technician appointments.
2016
-
2017
WIPRO BPS
(Customer Service Representative)
Responded to customer inquiries by phone, managed subscription renewals and cancellations, resolved billing concerns and disputes, and scheduled technician appointments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.