Judie Ann Habon
Office Partners 360
Senior Team Lead
+63 915 657 4143
judie.habon@gmail.com

Danielle Delos Santos
LeadConnects
Consultant
danielle091399@gmail.com

Jhon Jhon Halamanan
LeadConnects
Lead Generation Specialist
jhonjhonhalamanan@gmail.com

With 8+ years of experience in customer service, administrative support, quality analysis, lead generation, and email marketing across BPO and e-commerce environments.

Skilled in auditing communications and product data, ensuring compliance, optimizing workflows, and supporting daily operations.

Adept at CRM systems, reporting, and digital tools that enhance operational efficiency.

Customer Service (Email, Chat, Phone, SMS)

Administrative Support & Data Management

Quality Assurance & Compliance Audits

Lead Generation & Email Marketing

CRM Tools: HubSpot, Zoho, Notion, Jira, Mailchimp

Tools: Google Workspace, Microsoft Office, Canva, Shopify, Airtable

Product Research & Data Validation

Reporting & Workflow Optimization

To deliver dependable virtual support that helps streamline operations, boost team productivity, and support long-term business growth through thoughtful execution and consistent quality.

Detail-oriented and process-driven professional with a strong foundation in quality analysis, administrative support, and customer service across BPO and e-commerce settings. Possesses hands-on experience in auditing, reporting, and workflow optimization, with specialized skills in lead generation and email marketing, complemented by training in General Virtual Assistance. Committed to delivering high-quality support that enhances team efficiency and client satisfaction.

Lead Generation Specialist, Nature Packaged

Searched for prospective customers and generated leads through LinkedIn and Google.
Verified that contact details were up-to-date and reachable.
Ensured that submitted leads met the required qualifications/criteria and avoided duplicates.

Internship Completer, LeadConnects

Generated qualified leads through LinkedIn, Google, Facebook, and Instagram and utilized Zoho CRM to track and manage leads.
Created and managed email marketing campaigns using Mailchimp.
Designed opt-in boxes and landing pages using Canva.
Performed photo sourcing for blog content via Airtable.

Quality Analyst, OFFICE PARTNERS 360

Audited enriched electrical and mechanical items for accuracy and consistency between matched specific and generic products.
Generated weekly and monthly QA reports to monitor performance and drive improvements.

Administrative Support/Quality Analyst, OFFICE PARTNERS 360

Assisted with preparing compliance filings for charitable registrations, maintaining up-to-date records in compliance systems, and supporting ad-hoc projects or client-specific compliance needs.
Audited compliance filings and processes to ensure regulatory and company standards were met.
Reviewed documents for accuracy, identified gaps, and recommended corrective actions.
Analyzed workflows for improvements and generated reports on audit findings and non-compliance.
Collaborated with teams to ensure consistent quality standards.

Quality Analyst, OFFICE PARTNERS 360

Audited e-commerce email, chat, and SMS communications, recommended, and implemented corrective actions to maintain quality.
Led QA talks to update the team on processes and generated weekly and monthly QA reports.

Customer Service Representative, OFFICE PARTNERS 360

Responded to customer inquiries across email, chat, and SMS; monitored shipments and resolved order issues.
Updated website product information, coordinated with suppliers on discrepancies, and provided product recommendations.

Customer Service Representative, TELETECH

Responded to customer inquiries by phone and managed orders, renewals, and cancellations.
Resolved billing issues, scheduled technician appointments, and maintained high retention rates.

Customer Service Representative, WIPRO BPS

Responded to customer inquiries by phone, managed subscription renewals and cancellations, resolved billing issues, and scheduled technician appointments.