2016
Hotel & Restaurant Services (K12)
La Consolacion College Tanauan
Social Media Maestro
Hi! I'm Lemuel Llamado, a talented Social Media Manager that is passionate about establishing superb online storytelling. With a solid track record in planning a strategy, content creation, and engagement with communities, I specialize in growing brand visibility and audience connection. My professional background spans multiple platforms, and I thrive on staying ahead of industry trends and achieving significant results. From creating integrated social media strategy to analyzing metrics for continuous growth, I offer both creativity and data-driven insights to each campaign. Let's tell your brand's tale, spark conversations, and leave a lasting legacy in the digital landscape. Let's move through the exciting world of social media and make your brand shine!
My Skills and Competencies
Social Media Management
Lead Generation
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
PS Bistro & Bar
(Social Media Manager)
Logo Design:
- I, myself is dedicated to creating impactful and distinctive logos that encapsulate your brand's essence. From concept ideation to the final design, I ensure a seamless process that results in a logo uniquely representative of your business identity.
Facebook Page Setup:
-Maximize your online visibility with our specialized Facebook page setup service. I craft and optimize your Facebook presence, tailoring it to reflect your brand personality and attract your target audience effectively.
Daily Facebook Page Management:
-Sustain an active and engaging Facebook presence with our daily post management service. Our team curates and publishes content aligned with your brand, fostering regular interaction and increasing audience engagement.
Customer Interaction Management:
-Ensure a seamless and positive customer experience with our dedicated team engaging with customers placing online orders or seeking reservations. From order confirmation to reservation assistance, we prioritize timely and informative responses.
Comment and Review Management:
-Foster a positive online community by actively responding to comments, reviews, and feedback on your Facebook page. Committed to address customer inquiries promptly and professionally, ensuring customer satisfaction.
Linking Posts to Local Facebook Communities and Groups:
-Expand brand's reach by strategically linking posts to relevant Facebook communities and groups near your business location. Leverage community connections to amplify engagement and draw in a local audience.
2019
-
2021
[24/7].ai
(Customer Service Representative)
OPTUS
Answering and Resolving Phone Inquiries:
-Ensure a prompt and courteous response to all incoming calls from Australian customers seeking clarification or resolution regarding their billing matters.
-Employ active listening skills to comprehend customer concerns and address them accurately.
Billing Problem Resolution:
-Demonstrate proficiency in navigating our billing system to identify and rectify discrepancies or errors promptly.
-Escalate complex issues to the relevant departments while maintaining effective communication with customers throughout the resolution process.
Providing Basic Troubleshooting:
-Offer clear and concise guidance to customers on basic troubleshooting steps related to billing concerns, facilitating swift issue resolution where possible.
-Document troubleshooting interactions comprehensively to aid in future reference and process improvements.
Maintaining Professionalism:
-Uphold a professional demeanor and ensure that interactions with customers reflect the company's commitment to excellence in customer service.
-Clearly communicate information regarding billing processes, policies, and any relevant updates.
OVERSTOCK
Answering and Resolving Phone Inquiries:
-Provide timely and comprehensive responses to American customers seeking assistance with their online orders, returns, and refunds.
-Facilitate order tracking inquiries, ensuring customers are informed accurately and efficiently about their shipment status.
Assisting Customers in Finding Suitable Items:
-Utilize your product knowledge to assist customers in finding items that align with their preferences and needs.
-Offer personalized recommendations to enhance the overall shopping experience.
Upselling Company's Online Membership:
-Skillfully introduce and promote the benefits of our online membership program to customers during interactions.
-Emphasize exclusive perks, discounts, and promotions associated with the membership to encourage customer enrollment.
Maintaining Professionalism:
-Uphold a professional demeanor throughout customer interactions, reflecting our commitment to providing exceptional service.
-Clearly communicate information related to order processes, return policies, and membership benefits.
2021
-
2023
dLook Phils. Inc.
(Sales & Marketing Specialist)
Cold Calling Australian Business Owners:
-Conduct professional and persuasive cold calls to Australian business owners with the aim of generating interest in our SEO services.
-Employ effective communication and active listening skills to understand the unique needs of each business.
Outbound Selling SEO Service for Google Business Profiles:
-Articulate the value proposition of our SEO services for enhancing visibility on Google Business Profiles.
-Tailor the pitch to showcase how our services can positively impact their online presence and drive organic traffic.
Outbound Selling SEO Service for Website Packages:
-Present the advantages of our SEO services in the context of comprehensive website packages.
-Highlight the potential improvements in website rankings, user experience, and conversion rates through our tailored SEO strategies.
Meeting and Exceeding Monthly Targets or Quotas:
-Establish and maintain a proactive approach to consistently meet and exceed monthly sales targets or quotas.
-Leverage effective sales techniques, objection handling, and closing strategies to drive successful conversions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Strategically generate leads for unparalleled growth and conversion success.
Testimonials
Cuisin'Ella
"Lem has truly transformed our social media presence! Thanks to his expertise, our Facebook page is thriving with increased exposure and interaction. His intelligent approach has boosted our following, likes, and comments significantly. The carefully curated content and audience engagement have fostered a sense of community around our brand. Additionally, Lem's targeted advertising efforts have expanded our reach and brought in numerous new customers to our Bar. Overall, Lem's outstanding social media management skills have been instrumental in elevating our online presence and driving customer engagement. We're incredibly grateful for his dedication and expertise!"
PS Bistro and Bar
The exposure and interaction of our Facebook page have increased significantly thanks to social media manager, Lem. Our social media following, likes, and comments are all up since we started using an intelligent approach. Our brand has created a feeling of community because to our carefully chosen content and regular audience participation. In addition, we have been able to reach a larger audience and generate a lot of customers to our Bar, thanks to the targeted social media advertising efforts. All things considered, social media management has been essential to building our brand's online presence and and generating returning customers.