2021 - 2022

Social Media Manager, 🇵​🇸​ 🇧​🇮​🇸​🇹​🇷​🇴​ & 🇧​🇦​🇷​

• Logo Design:
➣ I, myself is dedicated to creating impactful and distinctive logos that encapsulate your brand's essence. From concept ideation to the final design, I ensure a seamless process that results in a logo uniquely representative of your business identity.
• Facebook Page Setup:
➣ Maximize your online visibility with our specialized Facebook page setup service. I craft and optimize your Facebook presence, tailoring it to reflect your brand personality and attract your target audience effectively.
• Daily Facebook Page Management:
➣ Sustain an active and engaging Facebook presence with our daily post management service. Our team curates and publishes content aligned with your brand, fostering regular interaction and increasing audience engagement.
• Customer Interaction Management:
➣ Ensure a seamless and positive customer experience with our dedicated team engaging with customers placing online orders or seeking reservations. From order confirmation to reservation assistance, we prioritize timely and informative responses.
• Comment and Review Management:
➣ Foster a positive online community by actively responding to comments, reviews, and feedback on your Facebook page. Committed to address customer inquiries promptly and professionally, ensuring customer satisfaction.
• Linking Posts to Local Facebook Communities and Groups:
➣ Expand brand's reach by strategically linking posts to relevant Facebook communities and groups near your business location. Leverage community connections to amplify engagement and draw in a local audience.

2021 - 2023

Sales & Marketing Specialist, ᴅʟᴏᴏᴋ ᴘʜɪʟꜱ. ɪɴᴄ.

• Cold Calling Australian Business Owners:
➣ Conduct professional and persuasive cold calls to Australian business owners with the aim of generating interest in our SEO services.
➣ Employ effective communication and active listening skills to understand the unique needs of each business.
• Outbound Selling SEO Service for Google Business Profiles:
➣ Articulate the value proposition of our SEO services for enhancing visibility on Google Business Profiles.
➣ Tailor the pitch to showcase how our services can positively impact their online presence and drive organic traffic.
• Outbound Selling SEO Service for Website Packages:
➣ Present the advantages of our SEO services in the context of comprehensive website packages.
➣ Highlight the potential improvements in website rankings, user experience, and conversion rates through our tailored SEO strategies.
• Meeting and Exceeding Monthly Targets or Quotas:
➣ Establish and maintain a proactive approach to consistently meet and exceed monthly sales targets or quotas.
➣ Leverage effective sales techniques, objection handling, and closing strategies to drive successful conversions.

2019 - 2021

Customer Service Representative, [24/7].ᴀɪ

OPTUS
• Answering and Resolving Phone Inquiries:
➣ Ensure a prompt and courteous response to all incoming calls from Australian customers seeking clarification or resolution regarding their billing matters.
➣ Employ active listening skills to comprehend customer concerns and address them accurately.
• Billing Problem Resolution:
➣ Demonstrate proficiency in navigating our billing system to identify and rectify discrepancies or errors promptly.
➣ Escalate complex issues to the relevant departments while maintaining effective communication with customers throughout the resolution process.
• Providing Basic Troubleshooting:
➣ Offer clear and concise guidance to customers on basic troubleshooting steps related to billing concerns, facilitating swift issue resolution where possible.
➣ Document troubleshooting interactions comprehensively to aid in future reference and process improvements.
• Maintaining Professionalism:
➣ Uphold a professional demeanor and ensure that interactions with customers reflect the company's commitment to excellence in customer service.
➣ Clearly communicate information regarding billing processes, policies, and any relevant updates.
OVERSTOCK
• Answering and Resolving Phone Inquiries:
➣ Provide timely and comprehensive responses to American customers seeking assistance with their online orders, returns, and refunds.
➣ Facilitate order tracking inquiries, ensuring customers are informed accurately and efficiently about their shipment status.
• Assisting Customers in Finding Suitable Items:
➣ Utilize your product knowledge to assist customers in finding items that align with their preferences and needs.
➣ Offer personalized recommendations to enhance the overall shopping experience.
• Upselling Company's Online Membership:
➣ Skillfully introduce and promote the benefits of our online membership program to customers during interactions.
➣ Emphasize exclusive perks, discounts, and promotions associated with the membership to encourage customer enrollment.
• Maintaining Professionalism:
➣ Uphold a professional demeanor throughout customer interactions, reflecting our commitment to providing exceptional service.
➣ Clearly communicate information related to order processes, return policies, and membership benefits.