I am a 28-year-old professional with more than 3 years of experience in handling customers via chats and calls. I have excellent communication skills and can manage several tasks simultaneously.
Additionally, I have a sense of urgency and make sure that all responsibilities are attended to in a timely manner. More importantly, I also have a keen sense of attention to detail that helps me with decision making, as well as ensuring efficiency and maximized productivity.
Polytechnic University of the Philippines- Manila
• Develops and implements social media strategies aligned with business goals to increase brand awareness, drive traffic, and generate leads.
• Creates engaging and relevant content for various social media platforms, including text posts, videos, images, and other multimedia formats.
• Monitors and engages with the audience across social media channels, responds to comments, messages, and inquiries in a timely and professional manner.
• Keeps up-to-date with social media trends, best practices, and platform updates to implement new features and strategies effectively.
• Monitors social media analytics to track performance metrics, analyze trends, and optimize strategies based on data-driven insights.
• Plans and executes social media campaigns, promotions, and contests to increase reach, engagement, and follower growth.
• Assists guests from Australia, New Zealand, USA, and the UK and creates meaningful interactions regarding their inquiries.
• Provides accurate and helpful information to customers and schedules calls from the client’s support team to guarantee that guests are accommodated.
• Familiarizes regularly with over 300 clients from different industries like homebuilding, law firms, accommodations, medical and consumer services.
• Manages 3 concurrent chats, ensures timely responses while obtaining all the details required by the client and generates them into leads.
• Tags all the information provided by website guests and automates the chats to make sure that all leads will be sent to clients.
• Interacts with customers without using saved spiels so that we can deliver a more personalized online experience on the chat.
• Handles 2-4 concurrent chats to assist customers and makes sure to provide accurate resolutions to their concerns.
• Accommodates guests on their account change, billing, device and accessories orders, and network troubleshooting inquiries.
• Take note of the changes made on customer’s accounts so that the next agents will have a reference in case the customers reach back for follow-ups.
• Sets up follow-ups with customers when necessary and calls them back to guarantee that their concern is resolved.
I'm a goal-focused Video Editor. I'm a detail-oriented artist, with a great eye for details and a diverse toolbox.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Quality is my First Priority. Looking forward for a long and friendly business relations.