1

Excellent knowledge in Microsoft Office applications like Word, PowerPoint, and Excel.

2

Intermediate skills in customer service portals like Zendesk, Newsxtend, Webcom, and ZoomInfo.

3

Intermediate skills in photo and video editing software like Adobe Photoshop, Adobe Premiere Pro, DaVinci Resolve, and Final Cut.

4

Knowledgeable experience in communication tools Like Skype, Zoom, and Google Meet.

2024-Present

Freelancer- Social Media Manager

ProVA PH
- Develops and implements social media strategies aligned with business goals to increase brand awareness, drive traffic, and generate leads.
- Creates engaging and relevant content for various social media platforms, including text posts, videos, images, and other multimedia formats.
- Monitors and engages with the audience across social media channels, responds to comments, messages, and inquiries in a timely and professional manner.
- Keeps up-to-date with social media trends, best practices, and platform updates to implement new features and strategies effectively.
- Monitors social media analytics to track performance metrics, analyze trends, and optimize strategies based on data-driven insights.
- Plans and executes social media campaigns, promotions, and contests to increase reach, engagement, and follower growth.

2022-Present

Chat Support Associate

UX Direct Global Inc.
- Assists guests from Australia, New Zealand, USA, and the UK and creates meaningful interactions regarding their inquiries.
- Provides accurate and helpful information to customers and schedules calls from the client’s support team to guarantee that guests are accommodated.
- Familiarizes regularly about the over 300 clients from different industries like homebuilding, law firms, accommodations, medical and consumer services.
- Manages 3 concurrent chats, ensures timely responses while obtaining all the details required by the client and generates them into leads.
- Tags all the information provided by website guests and automates the chats to make sure that all leads will be sent to clients.

2021-2022

Customer Service Representative 1

TTEC PH
- Interacts with customers without using saved spiels so that we can deliver a more personalized online experience on the chat.
- Handles 2-4 concurrent chats to assist customers and makes sure to provide accurate resolutions to their concerns.
- Accommodates guests on their account change, billing, device and accessories orders, and network troubleshooting inquiries.
- Takes note of the changes made on customer’s accounts so that the next agents will have a reference in case the customers reach back for follow- ups.
- Sets up follow-ups with customers when necessary and calls them back to guarantee that their concern is resolved.