Undergraduate
BS Architecture
University of Science and Technology of Southern Philippines
About Me
I am a dedicated professional known for my strong work ethic and ability to thrive under pressure. With a commitment to continuous improvement, I embrace challenges as opportunities for growth and am confident in my ability to quickly adapt and learn. Possessing expertise in Social Media Management/Marketing, Customer Service, Content Creation, and Writing, I bring a diverse skill set to every task. My meticulous attention to detail and focus on performance metrics ensure that my work consistently meets and exceeds expectations. I am driven by a passion for excellence and am eager to contribute my skills and dedication to your team's success.
My Skills and Competencies
Social Media Management
Content Creator
SEO Specialist
Appointment Setting/Cold Calling
Social Media Marketing
Keyword Researcher
Certificates
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My Experience and Education
Feb 2, 2021
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Feb 21, 2024
Prime Media and ArkTop
(Social Media Manager, Content creator & Content Writer)
As part of my role, I effectively manage business pages, ensuring a consistent and engaging online presence. I am dedicated to promptly addressing all customer inquiries, providing them with accurate information and exceptional service. Additionally, I curate and post compelling content showcasing the business and products, while strategically marketing the products and deals to maximize visibility and drive sales.
5/02/2024
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10/10/24
Clear Rate Mortgage
(Appointment Setter)
My job is to identify potential clients through various channels and reach out via cold calls, emails, or texts to introduce mortgage services and gauge their interest. I assess clients' needs and financial situations to determine if they are a good fit, and I schedule meetings between qualified leads and loan officers. I maintain communication with leads, providing additional information and reminders about upcoming appointments. I also address any initial questions or concerns to ensure a positive customer experience, while collaborating closely with loan officers and team members to facilitate a smooth transition from lead to client.
4/02/2024
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7/20/24
Planet Roofing
(Cold Caller/Appointment Setter)
I make outbound calls to offer our roofing services to homeowners across Florida and schedule appointment for contractor/advisor visits as needed.
2022
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2024
Teleperformance
(CSR/ Mentor)
In this role, I adeptly handle both inbound and outbound calls, efficiently manage customer accounts, process payments, facilitate order placements, and provide basic technical troubleshooting support. Additionally, I leverage my skills in sales and marketing to promote products and services effectively, ensuring a seamless and satisfactory customer experience throughout each interaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO Content Writer
Research SEO keywords to use throughout the company's website and marketing materials.
Social Media Marketing
Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making