Kryzyll Yanez

Virtual Assistant
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Contact Information
  • kryzyllyanez40@gmail.com
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  • +639161765975
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  • Cagayan de Oro, Misamis Oriental, Philippines
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EDUCATION
SY 2023-2024

University of Science and Technology of Southern Philippines

BS Architecture - Undergraduate
SKILLS AND COMPETENCIES

• Communication Skills

• Content Writing

• Problem-Solving

• Time Management

• Creativity Skills

• Analytical Skills

• Attention to Detail

• Content Creation Skills

• Social Media Platform Knowledge

Professional Summary

Experienced professional with over five years in customer service, appointment setting, cold calling, and social media management. Skilled in delivering great service and engaging with customers across different platforms. Known for strong performance and high Net Promoter Scores (NPS) at a leading BPO company. Proven track record in product knowledge, managing calls, and boosting social media followers and engagement. Dedicated to staying updated on industry trends to help brands grow and stay relevant. Ready to drive success and enhance brand presence in today’s digital world.
Work Experience

TELEPERFORMANCE

Customer Service Representative
2022-2023
Responsibilities:

• Responding to customer inquiries, complaints, and requests via various channels.
• Providing accurate product or service information to assist customers.
• Resolving customer issues and ensuring satisfaction.
• Assisting with order processing, payments, and returns.
• Offering basic technical support when needed.
• Escalating unresolved issues to appropriate departments.

TELEPERFORMANCE

Mentor
2024
Responsibilities:

• Providing guidance and support to customer service representatives.
• Conducting training sessions and workshops to enhance skills and knowledge.
• Coaching and mentoring individuals to improve performance and achieve goals.
• Developing training materials and resources to facilitate learning.
• Monitoring and evaluating performance metrics and providing feedback.
• Identifying areas for improvement and implementing strategies for enhancement.

Prime media / Arktop

Social Media Manager
2020-2024
Responsibilities:

• Creating posts and content for social media platforms.
• Managing social media accounts and engaging with followers.
• Analyzing performance data to improve strategies.
• Working with the business owner to align social media with overall goals.
• Keeping up with trends and best practices.
• Running advertising campaigns to reach more people.
• Building relationships with influencers and partners for collaborations.

Planet Roofing/SBW

Appointment Setter/ Cold Caller
2024
Responsibilities:

• Make Out bound Calls: Reach out to potential clients to offer our services.
• Explain Services: Clearly describe what we offer and its benefits.
• Qualify Leads: Determine if the leads are potential clients.
• Set Appointments: Schedule meetings between clients and advisors.
• Record Information: Keep track of calls, appointments, and client details.

Clear Rate Mortgage

Appointment Setter/Sales
2024
Responsibilities:

• Lead Generation: Identifying potential clients through various channels.
• Initial Contact: Reaching out to prospects via cold calling, email, or text to introduce mortgage services and gauge interest.
• Qualifying Leads: Asking questions to understand the potential client's needs and financial situation to determine if they are a good fit for the services offered.
• Scheduling Appointments: Setting up meetings between qualified leads and mortgage loan officers to discuss options in detail.
• Follow-Up: Maintaining communication with leads who may not be ready to commit immediately, providing additional information, and reminding them of upcoming appointments.
• Customer Service: Addressing any initial questions or concerns from potential clients and providing them with a positive experience.
• Team Collaboration: Working closely with loan officers and other team members to ensure a smooth transition from lead to client.