2006-2007
Associate of Computer Technology
University of Cebu
Your Optimistic VA at your Service!
OLA! It’s me Kirei or you can call me Zoya, 35. I’m a mother of two ages 12 (boy) and 9 (girl). I’m currently residing here in UAE Dubai with my husband. I worked at Amazon for 2 years as a Problem Solver ISS (Inbound Support System). Working as an OFW for almost 8 years in two different GCC countries made me more stronger independent woman, ambitious, willing to work hard, take all the risks, a positive thinker, and always grateful for life which helps me to inspire my daily work. These experiences, skills, and ability that I have will help me and my future client to become successful in their Business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
×
![]()
My Experience and Education
2022
-
2024
Amazon Warehouse UAE
(Problem Solver ISS (Inbound Support System)/ Data Entry)
Sorting problems on the floor, often raising tickets to identify POs, unlabeled items, mis-ships etc. Also answer and resolving inbound tickets within the defined SLA, and carrying out bin checks to confirm we are selling the right item.
2021
-
2022
Imdaad UAE
(Admin Assistant/ Data Entry)
Manage emails, letters, packages, and other forms of correspondence. Create and update databases and records for personnel information, attendance sheet, and other data. Assist colleagues whenever there is an opportunity to do so.
2017
-
2021
Kuwaiti kids in Kuwait
(English Basic Tutor)
Organize and execute lessons develop materials and activities. Hands out assignments and interesting exercises. Detect students that needs extra attention and create customized plans. Grade test and homework. Offer useful feedback for student improvement Records students' grades and attendance Report to parents about their ward’s performance. Help students understand the structure and rules of the English language. Instruct students on
how to spell words correctly as well as learn their meanings. Demystify the rules of concord,
sentence construction and grammar Teach student how to correctly pronounce words
2016
-
2017
iCenter Authorized Apple Service Center Philippines
(Customer Relation Officer)
Build and improve relationships with customers. Review company practices to ensure clients get maximum satisfaction from their purchases. Educate and inform clients about the company’s products. services and special offers. Attend to client complaints and resolve issues promptly. Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
My Services
Administrative Support
Supports office operations through scheduling, data entry, file management, and team assistance with strong organization
Graphic Design
Creates visual content through design software, focusing on layout, branding, and creative assets for digital and print
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.